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Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock.
The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory.
If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
we started with the app everything was going ok at first. We even had a few sales. Suddenly, no more sale, no more anything. After a lot of efforts, we were told our shop is not qualify. I have no clue why we are not qualify suddenly. Please someone explain.
Hi, mikanjomi.
Thanks for stopping by!
Unfortunately, through the app store, we are unable to view information regarding your shop not qualifying for the Shop app. I recommend reviewing our Shop Merchant Guidelines (https://shopify.link/LQpL) to ensure your shop complies with the merchant requirements and product restrictions. Additionally, you can get in touch with our support team via the Shopify Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.
I did not install this app. I saw it listed and wondered what the heck is Shop!? Why is this here when I did not install it?!!!
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past week or two.
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.
Hi, there. Thank you for leaving your review. For context, the ability to dispute a charge is an option offered by your customer's bank or credit card company. If a chargeback is opened by the cardholder's bank, the issuing bank investigates the complaint and decides on the result of the dispute as well. Shop wouldn't be able to prevent chargebacks, but I can definitely understand the impact they can have on your business. If you're using Shopify for your online store, this guide on managing and preventing chargebacks can help you out: https://shopify.link/KWdz. If you have more questions about this you can also reach out to the Shop support team here: https://shopify.link/bmyj. -Erin, Shop Support
bien
Shop is a great way to get your products out there to people. Great resources to connect with potential conversion
Super annoying that the Schedule Availability feature is not active on this Shopify developed app. All the other sales channels base availability on the inventory of the shop itself. But this app ignores the "Scheduled Availability" and ignores the stores inventory.
Kinda Dumb!
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about the current functionality of the Shop sales channel.
Future publishing - https://bit.ly/3ntkVzU, or scheduled availability is currently only available on the Online Store. It doesn't apply to any other sales channels yet, including the Shop sales channel.
We will certainly pass your feedback to our developers for consideration.
In the meantime, if you've any other concerns relating to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!
Hey, thanks for reaching out. I appreciate your feedback and understand why this would be useful for your business to have if you have multiple review systems active. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support
Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support