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I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on?
We are based in the UK. Maybe it has more prominence in other countries?
Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for your customers and lead to more sales for your store. I have sent you an email giving more details of the advantages of using Shop. Please feel free to respond there with any questions you may have. Looking forward to speaking further! Dee, Shop Support
VERY EASY TO USE
no use in UK - option for customer to select 4 payments is not available although this is not stated
Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your customers and improve their shopping experience. I have sent you an email so that I can share the advantages with you in more detail and answer any questions you may have. Looking forward to speaking further! Dee, Shop Support
My products don't show in the app and support was unable to resolve it.
Edit: Thank you for reaching out.
I'd like to confirm that all the products I offer meet the necessary criteria for listing in the Shop. Each product has an accompanying image, a clearly stated price, and is categorized appropriately. Additionally, I adhere to the Shop merchant guidelines in full. With Sell with Shop activated on my Shop channel, I understand that all my eligible products published online will also be showcased on the Shop app.
Hey there! Thanks for taking the time to review Shop. We understand that you have been experiencing some issues with linking your products. Please follow our product availability guide here (https://shopify.link/erJx) to learn more.
If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support
Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support
As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!!
Hi there, thanks for taking the time to review our sales channel. I understand you're experiencing some issues as a merchant and need assistance.
If the issue relates to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
If the issue relates to your online store in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N .
Best wishes,
Brian,
Shop Support
This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......
Hi, there. Thank you for taking the time to leave us a review for the Shop App and Sales Channel. The Shop App and Sales Channel is a sales channel made and managed by Shopify to help stores reach customers on the mobile device market, while also expanding their brand exposure, and bringing in more sales to their business. This channel is auto-installed on stores that are eligible for Shop. As for how the transaction appear in your customer's bank, I can't say for certain how they appear, as their bank may show the information differently than others, but I recommend you reach out to our Live Team if you have questions about that information using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
the wording is covering up the products on my store
Hi, Unique Luxe Life.
Thanks for taking the time to leave your review.
While we're not able to take a look at your store from here, I recommend getting in touch with our support team via the Shopify Help Center: https://shopify.link/vRnL. We'll be able to take a more detailed look into the wording and positioning of the products on your store. -Victoria, Shop Support.
I heard that others had issues with spammers emailing the living daylights out of them, and I have that issue, too. This app makes getting new page's details too easy. You have annoying spammers emailing all new shop owners. You should seriously do something about this.
Setup everything as needed. Store not appearing in Shop App. Please help!!! Not sure how to proceed as there is no contact info.
Thank you for writing your review and I'm sorry to hear that you're not able to see your store in the Shop app. Please be aware that it can take up to 24 hours for your store to appear in search results after you have set everything up, but there are other things that may prevent your store from appearing.
Your store must be on a paid plan, be using Shopify Payments to process payments, and have Shop Pay enabled. You'll also want to make sure that you have made products available to purchase on your store and that the password page is disabled. More information on eligibility criteria can be found here: https://bit.ly/3gdrtv4.
If you believe you meet all of the criteria listed above and have set up everything correctly, but are still not seeing your store appear, please reach out to our support team directly: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your account and take a closer look at why your store may not be appearing. -Victor, Shopify Support