Shop

Hi, thanks for reviewing our Shop channel. For context, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing, as the system won't respect any wholesale rules that a store may have set up for their products.

Wholesale stores are typically opted out of the Shop channel by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). In saying this however, merchants do have the ability to still opt in to Shop by installing the app within their Shopify admin themselves, if they're willing to accept the risk that special wholesale product rules will be ignored by the system.

I can understand how important it is to be able to incorporate a rule within the Shop channel that separates wholesale products versus those tailored for regular customers, however. I'll be sure to pass on the feedback that you've shared with us here to our development team for consideration. Thanks! -Kimi, Shopify Support

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.

Best wishes,
Brian,
Shop Support

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

I can see that you were in touch with our support team directly, and they advised you of the team and email you could refer to in relation to your current ineligibility. That email has information on how you can try and resolve the issue which is causing your ineligibility.

If you've any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

Hi, there. Thanks for getting in touch!

To view orders made using Shop Pay Installments, you can follow the steps listed here: https://shopify.link/RWp4.

The difference between the two are: Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. You can check out our help center resource for more information: https://shopify.link/kGdL.

The Shop App is a shopping destination and delivery tracking app that's available to customers on iOS and Android. Customers can use the Shop app to track packages, discover new stores and products, make purchases using Shop Pay, and engage with brands. Check out this link for more insight: https://shopify.link/vyar.

If you have additional questions or need help navigating the app, you can connect with our support team via the Shopify Help Center for assistance: https://shopify.link/vRnL. -Victoria, Shopify Support.

Hi, thanks for taking the time to review the Shop channel. At this stage, our system for the Shop channel won't respect any wholesale rules that a store may have with their products. Wholesale merchants are also typically automatically not opted into Shop by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). If a merchant would like to still sell with Shop however, and accept the risk of special wholesale product rules in being ignored, they can opt in themselves by installing the app within their Shopify admin.

To sum up however, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing. I see how beneficial it will be to offer this feature however, so I'll be sure to pass on your thoughts and feedback to the most relevant development team for their consideration. -Kimi, Shopify Support