Shop , 2,644件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2023年11月16日

Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.

Antonios
ルーマニア
アプリの使用期間:約2ヶ月
編集日:2023年10月24日

Shop pay keeps hijacking the payment options at checkout screen, I can't fix it and I can't find support contact for help.
I don't think most customers would know that they have to sign out as a guest if they are subscribed to my store.

Mindless Shoppers
オーストラリア
アプリの使用期間:約1年
Shopifyが返信しました 2023年10月24日

Thank you for your review. To change your payment option you can scroll to the bottom and click checkout as guest. -Emily, Shopify Support

編集日:2023年8月24日

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.

Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.

support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.

FreestyleVinyl
アメリカ合衆国
アプリの使用期間:12ヶ月
Shopifyが返信しました 2023年8月24日

Hey there! We understand the frustration this could cause if it causes customers to reach out. Shop does not send marketing emails to your customers unless they have opted in to receive them. If you're experiencing any issues with unwanted emails, please reach out to our support team here: https://bit.ly/3FAFUbg. They will be able to assist you further and address any concerns you may have. -Rio, Shopify Support

2024年4月16日

not,working in norway

Beauty4u
ノルウェー
アプリの使用期間:21分
2023年11月21日

Can't recommend this Shop App as it hasn't provided any traffic whatsoever - literally none.

Dunleath
イギリス
アプリの使用期間:6ヶ月
編集日:2024年2月15日

i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.

beauty and beyond
オーストラリア
アプリの使用期間:8ヶ月
2024年2月15日

Se n'est pas notre faute si de gens essaie de frauder chaque essai nous avons canceller les ventes.

Cellulaires Liquidation
カナダ
アプリの使用期間:9ヶ月
2023年5月26日

78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?

Flyclothing LLC
アメリカ合衆国
アプリの使用期間:1年以上
Shopifyが返信しました 2023年8月24日

Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support

2023年10月16日

We had the app for a long time. But it recently restricted our account and asked us to install a password control or age verification app. We're selling hair care products!!! Why do we need a password control or age verification app to sell products for the hair????

North Authentic
アメリカ合衆国
アプリの使用期間:1年以上
Shopifyが返信しました 2023年10月21日

Hi, North Authentic.

Thanks for reaching out!

As you mentioned in your review, your Shop account has been restricted.

As per our Shop Merchant Guidelines (https://shopify.link/LQpL), you cannot use any password control, or age verification apps. Some examples of these apps are: Advanced Registration, B2B Login Access Management, Locksmith, Login to View Price and MagicPass Deal Club and Wholesale. This is a requirement that your store needs to meet in order to appear in Shop. If you have further questions regarding your account, you can connect with our support team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shop Support.

2023年7月17日

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

Blue Unlimited Toys & Collectibles
アメリカ合衆国
アプリの使用期間:3ヶ月
Shopifyが返信しました 2023年8月16日

Thanks for sharing your feedback with us. I can certainly see how this could affect your online business. Chargebacks are a dispute between the customer bank and the business they have made a purchase from, Shopify does not have any sway on how the chargeback is resolved. With that being said, we do have a great help document that goes into depth about the chargeback process: https://shopify.link/Dx8b. Additionally, you can manually capture payments to allow you to review orders before accepting them: https://shopify.link/zy1V. -Ollie, Shop Support