리뷰 (3,057)

전체 평점
4.8
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2023년 3월 21일에 편집됨

I did not install this app. I saw it listed and wondered what the heck is Shop!? Why is this here when I did not install it?!!!

CaMo Design and Print
미국
앱 사용 기간 10개월
답글 Shopify개 2023년 3월 29일

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.

As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.

The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.

You should also have received an email notification of this change in the past week or two.

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

2021년 12월 16일

SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.

Burke & Keen
네덜란드
앱 사용 기간 8개월
답글 Shopify개 2021년 12월 21일

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support

2023년 5월 6일

Shop is a great way to get your products out there to people. Great resources to connect with potential conversion

Little Miss and Young Gents
미국
앱 사용 기간 6개월
2023년 2월 11일

We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.

Striped Box Boutique
미국
앱 사용 기간 7개월
답글 Shopify개 2023년 2월 14일

Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted.

Best wishes,
Brian,
Shop Support

2023년 3월 28일

Super annoying that the Schedule Availability feature is not active on this Shopify developed app. All the other sales channels base availability on the inventory of the shop itself. But this app ignores the "Scheduled Availability" and ignores the stores inventory.

Kinda Dumb!

moderncooking.com
독일
앱 사용 기간 9개월
답글 Shopify개 2023년 3월 29일

Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about the current functionality of the Shop sales channel.

Future publishing - https://bit.ly/3ntkVzU, or scheduled availability is currently only available on the Online Store. It doesn't apply to any other sales channels yet, including the Shop sales channel.

We will certainly pass your feedback to our developers for consideration.

In the meantime, if you've any other concerns relating to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

2023년 2월 15일

They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.

Tinymod Furniture
캐나다
앱 사용 기간 7개월
답글 Shopify개 2023년 3월 6일

Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.

If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.

Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .

Best wishes,
Brian,
Shop Support

2023년 3월 17일

This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.

Elizabeth Stone
미국
앱 사용 기간 6개월
답글 Shopify개 2023년 3월 29일

Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

The requirements are listed here - https://bit.ly/3A4GLgJ .

If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori

Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.

Best wishes,
Brian,
Shop Support

2021년 7월 1일

I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.

N Skincare
미국
앱 사용 기간 6개월
답글 Shopify개 2021년 7월 5일

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.

2021년 11월 4일

One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!

La Chica Loca
미국
앱 사용 기간 6개월
답글 Shopify개 2021년 11월 5일

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.

If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

2023년 5월 7일

Looks Promising, Just Connecting, Easy setup with attractive tools like workflow automations and discount options.

Focused Connections by Starforce Production LLC.
미국
앱 사용 기간 5개월