Shop

I’ve been using the Shop app for two months now, but unfortunately, I haven’t seen any increase in traffic or sales. I initially installed it under the impression that it would help run my ads and drive visibility, but so far, the results haven't met those expectations. It would be great to see more actionable insights or features that actually help boost traffic to the store.

Good overall. Just wished there was more to organize the shop experience. Plenty of products, even if unchecked from shop on shopify still do appear.

Easy to set up and integrates well with Shopify. Helps showcase products in a clean and mobile-friendly way. Great for reaching more customers through the Shop app.

Great additional sales channel for Shopify stores

Shop is a simple and effective way to expand your store's visibility beyond the standard online storefront. Setting up posts is quick, the integration with Shopify is seamless, and it gives your products an extra touchpoint with customers who are already in a buying mindset. For a pet accessories store like mine, it's been a useful complement to Google Shopping and social channels. Recommended for any merchant looking to diversify their reach without extra complexity. GIANFISTORE

I have been using shop for while and running my store got way easier with Shop. Setup was quick, tracking is smooth, and my customers love how easy it is to find stuff and follow their orders. 100% recommend!

Shop Pay has been a great sales channel for my Shopify store. The checkout experience is fast, simple, and convenient for customers, which helps improve conversion rates. I would love to see even more visibility and promotion opportunities for merchants, especially for newer stores and trending products. Better marketing support and increased product discovery within the Shop app could help businesses reach more customers and grow sales. Overall, it's a valuable platform and I appreciate the continuous improvements being made.

A app SHOP está a gerar um problema grave na nossa loja. Os meus clientes estão a receber informação de que as encomendas foram "entregue há duas horas" incorretamente! Mesmo de encomendas não processadas, isto está a gerar-me uma onda de mensagens a questionar de onde se encontram as encomendas. Para além disto, não consigo contactar a app para resolver o problema.

We’ve really enjoyed using the Shop app for our store. It has helped us reach new customers, increase product visibility, and create a smooth shopping experience for mobile buyers. The integration with Shopify is simple, and sharing products and content through Shop has become a great additional source of traffic and sales for our boutique. We also love how easy Shop Pay makes the checkout process for our customers.

The Shop App is a very useful addition to Shopify and overall I really like what the team has created. The mobile-focused shopping experience feels modern, clean, and premium, especially for visual brands.
One challenge I experienced was with the Hero section image ratio. It can be difficult to correctly position and scale the hero image because the editor preview does not fully match the real appearance on an actual iPhone during live usage. Sometimes the composition looks different on the real device compared to the editor preview.
Another thing worth mentioning is that design updates are not fully real-time. In many cases it takes around 30–60 minutes before visual changes appear correctly inside the Shop App, which makes fine-tuning the layout a bit slower.
An additional suggestion from the perspective of an ART-focused store:
It would be very helpful to have a dedicated “Art” or “Home Decor / Wall Art” discovery category inside the Shop ecosystem — especially for digital artwork and non-physical products. Currently it can be difficult for customers to discover digital art stores quickly through search.
Despite these points, the platform is very promising and I genuinely enjoy using it.

The future of selling for new brands. Hope to see more customization options and unlockable content in the future for advanced users but I appreciate the seamless transfer from Shopify.