Shop

Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.

This app is stupid. If you have chargebacks from your customers they punish you for that, how can they punish you for something you have no control over, its just stupid they way they do things ....after they take down your store from the shop app, it could take another 6 months before it gets back on . ... I don't even care anymore this whole app is just dumb.. I wouldnt advice anyone to take this seriously because they could take your store down at anytime for things you have no control of.........AGAIN THIS APP IS DUMB!

They took my store down over 1 chargeback that I have had. It just so happened to be my first and only one. I was new to this and had no idea what it was or how to handle it. I know it now. Lesson learned. But, somehow it has left my website as a red mark on this app. So disappointed. I was hoping to be able to be allowed another chance.

This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this.
I have more customers get angry with me because of this app

if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.

I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.

I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money

Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation.
J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.

hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, what should i do, then return all my money!!!

The app is installed by default. Even if you install they leave traces of your store and products to the app and they force you to keep the app installed to remove them which makes no sense. This is what their Support said.