Shop

I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank.

Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee.

In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.

Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins.

I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue?

I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

something is wrong with Shop but it won't tell me what and if i want to delete this unnecessary piece of shit, my entire fucking store crashes to the fucking ground??? fuck off, Shop.

This company is all bot no human. They falsely accused my company of random things then I spent months getting any information that was rational because the 2 bots can't communicate. The humans were totally nice and completely misleading and time consuming for no reason. This business design is set to make you "rich quick" and spam people. They treat you like your customers, superficially with a lot of false promises. They only want you to make a buck off a toxic t-shirt. If you are a professional. Do NOT use this. They are not a professional organization by any sense of the term. If you have integrity you may not fit their guidelines.

As of January 1, 2025 this app will be charging sales tax on all orders, whether the item sold is taxable or not.
We sell an unprepared food item, which is NOT taxable. This is considered stealing.

We decided to switch to shopify from woocommerce just because of international sale. The platform is not ready to sell to different countries with different languages and different currencies. On top of that the advisors are not experienced, one of them just completely destroyed our store. The good reviews must be from a store owners with one language, one currency. We lost losts of money and time.

Do not use Shopify. Save yourself a bunch of headaches and go with a different company. Top ten worst customer service ever!

My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone.
So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!!
Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience.
VintageArtReprints.com, My store is the only Brand which should be selling on my phone.
I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!

Buongiorno, dopo 15 giorni di attesa, per la risoluzione del problema relativo alla visualizzazione del prezzi pubblicati non corretti, questa è la risposta ottenuta:
Numero del ticket 52653767

Fahad S
23:42
Ciao Paolo,

Grazie per la tua risposta di seguito. Comprendo completamente la tua situazione e l'ho portata anche al nostro team. Il nostro team sta lavorando per risolvere questo problema, ma a causa della natura complessa e altamente tecnica di alcuni problemi, il processo di indagine può richiedere più tempo del solito. Inoltre, il nostro team di sviluppo dà priorità ai problemi in base alla gravità e all'impatto e ciò potrebbe portare a un ulteriore ritardo nella risoluzione di un problema.
Nel frattempo, se stai pensando di disabilitare l'app Shop e l'effetto sulle tue vendite è minimo, è un'opzione praticabile e può essere considerata.

Direi che l'esperienza è pessima.