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I don’t know what’s goin on with this Shop app but it’s not working for me. I want to use it, it’s just not letting my customers choose that option to fill it out. I tried fixing it but it’s still saying Shop app is not approved for my website smh idk what to do at this point
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
Installed app nearly a week ago and it's still not showing in search or on the app. We have tried to email support and no reply back to us.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more then happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Dee, Shop Support
Same Error message as everyone else when installing today. Error message is 404 on the store page, not the the dashboard.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.