ShopHub: Cartão de Fidelidade , 31 avaliações
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Fantastic support and help from the team and we love the design and look of the loyalty reward stamps on our site. It's a great way to incentivise our customers and reinforce brand awareness. Really delighted with ShopHub's app.
This app excels all others I've tried previously. I love the stamps idea as toyed with it for my other business I had previously. This combines it all amazingly for the digital age. The support is out of this world and I can customise stamps to my logo. How crazy cool is that?! Am very happy.
I love this app. Really easy to install. great support from Josh when needed. looking forward to seeing the results over the next month.
A great little app, very easy to setup and looking forward to any new features that might be coming!!
This app is packed with a punch! The simplicity of use makes it so user friendly, taking no time to set up. Support uploaded my existing loyalty customers emails making the whole process seamless. I love this app! Highly recommended.
I have installed this few days ago, and the app keeps giving 500 Internal Server error.
Can's even uninstall the app as the admin page isn't opening at all.
Really easy app to set up, Steve and the team are fully supportive if you need them. Looking forward to seeing how it fares with our customers!
I love how simple the rewards program is for my customers to use and for myself as a business owner to use. The graphics are so nice and love how you can customize your look of your punch card. Steve is always available to help with question on the live chat. He was super helpful and i was so grateful to talk to a person right away. Now a days all these companies are always automated and aren't actually available for questions from customers. Steve from shophub is prompt and extremely helpful! I would highly recommend this program for any small business!
Great app, great support. Easy to use. It just works as it should. Highly recommended.
Great app, great support. Easy to use. It just works as it should. Highly recommended.
As soon as we installed this app, our customers could not log into their accounts on our website to shop our site. Went to this app's chat service, it showed "We're online and ready to help" or something to that effect, but it was not true. They weren't there. Or at least they didn't respond. Sent them an email. Four hours later, still no response, and I don't know how many sales were lost, so we finally deleted this app. Hoping we haven't lost too many customers but we will never know. We set it up correctly with accounts enabled so that was not the issue. An app that can prevent your customers from logging into their accounts to buy something is a dangerous app. It's not free if you lose hundreds of dollars worth of business.
Thank you for leaving a review. We take feedback very seriously. However, what you said in your review is incorrect and does not reflect what has happened accurately.
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Today at 12:51 GMT, you contacted our live chat with the message: "Hello. Ever since we installed this app, customers are not able to log into their accounts to our shop. I'm feeling like it has to be related to this app somehow due to the timing".
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When I was available to answer your live chat at 12:55 GMT, only 4 minutes after you sent the original message, you had already decided to disconnect from the live chat, so I could not respond.
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I immediately got in contact with you via the email you provided on the live chat form. I wrote and sent you an email at 13:01 GMT, just a few minutes after you had left the live chat. I suggested you turn off the widget as a potential temporary solution while I immediately investigated this issue with the development team.
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After investigating this issue with the development team for the last few hours, it appears that there is a conflict with your specific theme code. This is not an issue that any of our hundreds of other customers have faced, but we would still be happy to find a custom fix for your store.
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It is very disappointing to receive our first-ever 1-star review, especially when we place such importance on stellar customer service. You can see this with our other 23 reviews, all of which are 5-star and attest to our great customer service.
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While I completely understand the stress that this issue has caused you, we don't believe this review is fair when we made every effort to contact you and solve your issue.
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I understand your confusion with our automated live chat welcome message. Our intention with this message was to say that we have live chat agents online, but there still could be some waiting while we are speaking with other live chat customers. However, it is obvious now that this is not clear enough, and so I will look to change it to avoid a situation like this in the future.
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I have sent you a further email to explain the situation and reach a solution, so I hope to hear from you soon.
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Many thanks,
Steve