Shopify Email

BEWARE! There are a lot of small problems with this app, however the biggest by far was the Black Friday Incident where no one could send out emails. The second HUGE issue is that they have hidden sending limits. They don't disclose this to you UNTIL you hit their hidden sending limit thus preventing you from sending or scheduling emails. Oh and best part? When you do hit the hidden sending limit and they disclose this to you - it is INACCURATE! They wouldn't let us send or schedule an email cause our limit is 200,000 emails in a day. Guess what? We didn't even send 100,000 emails. Oh and support is absolutely no help whatsoever. Save yourself the time, trouble and money by going with a third party email system that is made for ecommerce companies with an actual decent email editor. Oh and I should also mention our email stats are all in the green, so great stats and still cannot send emails. Now we have to migrate to a new platform and start email warming all over again. What a huge waste of time.

Newsletter sent, WOW alignments are ruined, product titles overlapping.
you contact support they say its working as its supposed, and OFC refers you to shopify experts!
I am already paying Shopify! why would i pay more to experts!

*The emails alignment never works on Yahoo mail! and they will refer you to Shopify experts!

The biggest fail in Shopify's history? Well, Shopify you've been asking us merchants for months - "Are you ready for for BFCM?" Well, yes, I was - got all my extra stock in, extra employees for packing the orders next week - lovely. Then - Shopify Email decides not to work on Black Friday!!!!! Utterly shambolic. Yes, I was ready, but YOU weren't. This is inexcusable. Back to MailChimp for me now. You've literally cost me £1,000's in revenue. It is amateurish from you. Shame on you, Shopify.

My Gmail promo campaign is now going to spam or the “PROMOTIONS” tab in other Gmail accounts. It was working fine until 2024, but it seems Google has changed something related to domains and DMARC. Despite having a domain with Shopify, I couldn’t get the app to run properly like I used to years ago.

In short, my campaign is not effective because customers are not receiving the Black Friday promo.

App that causes you a lot of frustration, you edit an email template for hours, you publish it, you go and see to see if it saved it for you and when you click on the template it tells you error 404, we can't find the URL and you try to see if at least it's among the models and gives it to you as non-existent. If you have the possibility, pay for apps that offer you more flexibility, marketing emails are essential, don't rely on hastily made and poorly made apps offered by Shopify and usefully for free.

pésima experiencia, como es gratis no toma todos los clientes que importas de otras aplicaciones de e mail marketing
para que tienen aplicación gratis si no se pueden usar.

i cant save the campaign, i make a campaign, press review and nothing goes forward. only option is a back arrow that send me back to the beginning? I cant go back to the app to use support. Im stuck.

It takes the emails all day to send. Some will say send and then when i look at the engagement it’ll say 0 emails were sent. Messing up my promotions.

It’s a great app but needs to be worked on

It marks my emails as failed if in the first "batch" sent doesn't reach a specific open rate. Then it doesn't continue to send the emails. This is stupid. Even if I get an order from the first batch with the low open rate they will mark it as failed, and not send the emails through. This needs to be changed. Send the emails regardless. No one instanly opens emails. That's why it's an email. This is ruining my business.

HATE THIS APP!!! NO ONE SEEMS TO KNOW HOW TO SEND A EMAIL TO CUSTOMERS ALREADY CREATED!!!