Recensioni (1.870)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 69% delle recensioni ha 5 stelle
  • Il 18% delle recensioni ha 4 stelle
  • Il 5% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
6 ottobre 2023

I need help

Smoky Mist
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Shopify ha risposto 10 ottobre 2023

Thank you for your review. Please contact our Support Team (https://shopify.link/qL3P) for help with Shopify Email. -Emily, Shopify Support

7 febbraio 2022

OK, so I am not using any app for Emailer Marketing (yet) and have been using Shopify's native basic Marketing Emailer Campaign option. Recently they have included the personalisation option so a store can mention Name, Area, Store etc as dynamic text. This has clearly not been tested properly by Shopify. When adding a comma after the name, the preview and final Emailer inserts a space before the comma. It kind of renders the personalisation option useless for me (unless you are OK to be seen as a brand that does not understand basic punctuation). See the examples of the output below for a subject line. Shopify Subject Output: Raj , how are you today? Required Subject Output: Raj, how are you today? Can someone fix this, or let me know how to fix it myself through code? I am using the Brooklyn theme. My store URL is www.sexybeast.in. From the non-responses to other comments I see, it looks like this is extremely low priority for the developers? Help, please.

Sexy Beast
India
Oltre 3 anni di utilizzo dell’app
Shopify ha risposto 22 febbraio 2022

Thank you for writing your review and for notifying us of this problem here. I have reached out to our development team for the Shopify Email app and they were able to confirm the issue you described on our end too. The team is now investigating and will look to resolve this issue in the near future.

Thanks again for taking the time to share this with us; your feedback is greatly appreciated. -Victor, Shopify Support

1 settembre 2023

I truly stood by Shopify emails vs an email app. I would even refer our friends to Shopify emails instead privy or klaviyo. Since the 4th of July all of my emails have been failing. I have followed every step Shopify customer service has asked me to do and it still does not work. Because of this our sales have decreased and it has been a headache.

I feel like shopify made a ton of updates this summer to the interface and email sales channel and I just wish it would go back to normal.

Unfortunately I am going to be switching to a third party for our email campaigns.

Sunkissedcoconut
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Shopify ha risposto 8 settembre 2023

Thank you for taking the time and writing this review. I can certainly appreciate how frustrating issues with your email deliverability can be. We took a closer look into your account and previous support interactions with our deliverability specialists in order to troubleshoot the issue and have detailed next steps. I'll reach out with an email directly to summarize in case you have any follow up questions! - Clare, Shopify Email

16 maggio 2023

1 major flaw - you cannot translate the content. For stores that sell across the world in multiple languages it doesn't help if you can only serve 1 language. Hopefully this will change and than it will be awesome!

Portable Winch CA
Canada
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 16 maggio 2023

Thank you for writing your review and letting us know how you believe Shopify Email can be improved. I can certainly see why more translation options would be beneficial for your email marketing and I'll be sure to pass your feedback onto our development team. -Victor, Shopify Support

12 luglio 2022

Needs a serious overhaul to be useful. Missing so many basic features. e.g.
- Adjustable padding/ margins
- Menu for header
- Custom widths
- More than 2 columns
- Proper footer customisation On the plus side, it is cheap to use.

Arktis Store
Regno Unito
Oltre un anno di utilizzo dell’app
Shopify ha risposto 30 luglio 2022

Thank you so much for taking the time and sharing this feedback with us. We understand that you'd like to see more features, such as adjustable padding or margins, custom widths, more columns, and footer customizations, with Shopify Email and we'd be happy to share your suggestions with our development team for considerations in future releases.

That being said, if you need something with more customization features in the meantime, then we'd recommend taking a look at Klaviyo: Email Marketing & SMS (https://bit.ly/2XGCbmk) or Omnisend Email Marketing & SMS (https://bit.ly/3OR7gdP). Cheers! -Elias, Shopify Support

29 agosto 2022

App is really easy to use and really convenient since it was in the Shopify marketing. BUT it is an awful app to use if you have timed email exclusive sales with limited quantities and a high volume of customers. We launched our email at 10 AM and 1 hour later it notified us that it failed to email 95% of our customers 'due to a high bounce rate, usually because subscriber email addresses were not valid.' Out of nearly 10,000 email subscribers. We do not have this issue with our current emailing app. If you have multiple variants, you are unable to change the price to the correct variant in stock. Also the emails are very bland, but that wasn't a main issue.

Tropiflora
Stati Uniti
Oltre un anno di utilizzo dell’app
Shopify ha risposto 20 settembre 2022

Thank you for writing your review and for outlining the issues you've had with Shopify Email when using it for a significant marketing campaign. If you're still interested in using Shopify Email moving forward, I would recommend contacting our support team directly about this matter so we can investigate further and try to help prevent this from happening in future: https://bit.ly/2AWw5VA. -Victor, Shopify Support

14 giugno 2020

It seems functional enough, but the editability of the email body is subpar. I would love to be able to use it but I do not want to sacrifice the look of the email for something a bit more integrated. I cannot even add 2 columns to the thing. Using it would make my life so much easier seeing as we send out weekly emails updating customers on what products got moved into the sale collection. But we sell small products and having 7 big images that take up the full width is beyond excessive.

D20 Collective
Stati Uniti
Oltre un anno di utilizzo dell’app
Shopify ha risposto 22 giugno 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your detailed review and for the feedback on how the app could work better for your business. It is very much appreciated and super helpful to other merchants as well as our team. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team, as well as anything else you may want to add.

Claire l Shopify

10 luglio 2023

I just started looking into the email app and I setup the New Arrivals template. Looks fine on PC, but the mobile version is really bad. Narrow columns of text with words broken up. How can a seller be expected to send that to a customer?

Am I missing something?

Pulsewidth Faucets
Stati Uniti
Circa un anno di utilizzo dell’app
Shopify ha risposto 28 luglio 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug that was causing formatting issues on mobile and have now fixed it. - Clare, Shopify Email

7 novembre 2022

Easy to use, but I'm not gonna lie, the customization options are horrible and very limited. There's no way to make your campaigns eye-catching, and they always turn out looking incredibly dull because of the rigid personalization features. It's very blocky. It kind of defeats the purpose of having a newsletter, especially when it's supposed to draw customers in. It just comes off looking very cheap.

Sugoi Styles
Stati Uniti
Circa un anno di utilizzo dell’app
Shopify ha risposto 28 dicembre 2022

Hey there, Sugoi Styles. Thanks for taking the time to leave us a review for Shopify Email. We appreciate the feedback you've provided us here. We're always looking to improve our product offerings, and we're always updating Shopify Email to make it a great option for folks looking to create effective marketing campaigns. Feedback like yours helps us achieve a better product - so I'm happy to share your review with the team so they can consider the sentiment you've shared. Regardless of what option you decide to go with for email marketing, I wanted to provide you with a resource on building great newsletters for your customers. You can access that resource using this link here: https://bit.ly/3YSlAJx. Thanks again! -Imogen, Shopify Support

26 febbraio 2023

This app integrates well with shopify and my store and has an easy to use editor. However, after using this app for the past year, it has suddenly gotten VERY buggy. It shuts down multiple times while I am editing my emails and no longer lets Grammarly review the text content - so I have to export it to another screen outside of the app to even spellcheck an email. It is extremely frustrating. I am looking at other options since I have really hit my max of dealing with frustrations on this. Also, tech help did not even respond to my request.

Happy Hen Farm
Stati Uniti
Circa un anno di utilizzo dell’app
Shopify ha risposto 27 febbraio 2023

Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at https://bit.ly/2AWw5VA - Felipe, Shopify Email team