レビュー (2,068)

総合評価
4.6
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の17%は4つ星です
  • 評価の5%は3つ星です
  • 評価の3%は2つ星です
  • 評価の5%は1つ星です
2023年3月27日

Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!

Brwn Luxe
アメリカ合衆国
アプリの使用期間:2年以上
Shopifyが返信しました 2023年4月2日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Shopify Email. To confirm, are you referring to the email confirmation that customers receive after placing an order? If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support

編集日:2024年7月24日

Abandoned checkout automation does not support multilingual features, so all the customer get the email only in one language and it is not translated in each customer's language. THIS IS CRAZY!
Why are you still not supporting multilingual websites?
Shopify Multilingual API has been out for 2 years and this is a native application from Shopify.
You are pressing shopify store owners to use the new marketing automations (abandoned cart, checkout, product page, welcome email...) but still all the template sections inside the Shopify Email creator are only available in one language (the main one).
With the actual situation, we can not use the new automations, we can not use your sections, basically everything is not usable.
I have been waiting and waiting, but still nothing from shopify, no feedback.

Ghidini 1849
イタリア
アプリの使用期間:2年以上
Shopifyが返信しました 2022年10月10日

Thank you for writing your review and for providing us with your feedback on how Shopify Email can be improved. I can understand completely why having more language and translation options would be helpful for your business, and I will be sure to pass your comments onto our development team for review. We appreciate you taking the time to get in touch. -Victor, Shopify Support

2020年10月6日

Really easy to use! Enough customizable options. Really great for basic use. It does need more template options.

Atamiki Beauty
アルバ
アプリの使用期間:約1ヶ月
2020年10月1日

Perfect for staying in contact with my customers! Its a great way to send your customers discounts and to see new arrivals

Mollie's Boutique
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年4月10日

its good one from now...
the mails are grate and easy to add or delete things
ita all i test from now

GameS
スペイン
アプリの使用期間:約1ヶ月
2020年12月27日

this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer the following suggestions/wishes maybe I will give them a second shot and reevaluate this app: 1) Shopify Mail need more report Analytics tools like the ones in Mailchimp, I don't know who unsubscribed or the visitors count from each country and etc.
2) no bounce report, no report on a lot of things!!!
3) within the composer, there are no many to add on like where are the dividers? why can not control the footer? why not add HTML code like Mailchimp? and so on. Bottom line, this app need a lot to be done and they should since they made changes to their terms which lead maiclhimp leaving the platform. I do hope they add a lot of goodies until then, this app as the current state is very trash (sorry to say that).

HealthPulze
カナダ
アプリの使用期間:2年以上
Shopifyが返信しました 2020年12月30日

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Don’t be sorry for your opinion! It’s feedback like this that helps us to improve and grow. I really appreciate such a detailed review. I’m going to follow up with you with an email to open up the lines of communication so I can provide your feedback to my team.


Amy | Shopify Support

2020年12月15日

Great app so far, love the ease of use and how simple it is to navigate and change features that you would want to include in your emails

NatxCustomStyle
アメリカ合衆国
アプリの使用期間:約1ヶ月
編集日:2020年10月5日

I had a hard time using. For exemple there is no way to found how to automate a personalised name for each client of my list. I had also some trouble importing from my list from a .csv file even when using shopify .csv template.

MyRoyalFriend
ベルギー
アプリの使用期間:2年以上
Shopifyが返信しました 2020年10月13日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting the Shopify email app working for you.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

2020年11月16日

I am new to email marketing. I sent out my first email campaign and it was easier than I expected. Hopefully it will have great returns.

Mock’s Crossroads Coffee Mill
アメリカ合衆国
アプリの使用期間:約1年
2021年3月8日

Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt good! bye bye!

Fat Chimp
イギリス
アプリの使用期間:2年以上
Shopifyが返信しました 2021年4月21日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear the Shopify email app didn't meet your expectations. I would love to talk to you further and better understand the issues you were facing so we can share your feedback with our team. I will send you an email to open up that line of communication!

Claire - Shopify