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I really want this app to work, it's much easier doing everything directly in Shopify. But it has let us down twice in a row, and each time has been disastrous. We rely on our newsletter heavily for new releases, when something doesn't work it affects our business significantly. The first time the whole newsletter that we'd spent days on just deleted itself right before we sent it out. The second time the product links in the newsletter didn't work because when we had created the newsletter the products were still in draft mode. When we made them active the link was broken and they took to the customer to a 'preview' mode. Email marketing is so important, if you are going to release a tool like this I think it needs to be more polished. Other advice for the app:
- allow more configurations for product alignment
- the more customisation the better, it's pretty simplistic atm
- It only sends half of the emails at a time, meaning some customers don't get it until up to 24 hours later, when you have limited releases this frustrates people. - Would be great to be able to import your own fonts
- As far as I can tell there is no way to not have a 'logo' at the header. Get rid of this function.
Hey there,
Claire here from Shopify. Thank you for taking the time to share this great feedback with us. I am sorry the app as it is right now does not suit your needs, our team are consistently working to improve the app and add functionality where possible. I'm going to follow up with you in an email to open up the lines of communication here so I can provide your feedback to my team in order to help with future updates to the app.
Claire l Shopify
This app is great for keeping in touch with customers :) It is easy to use and sends the emails directly to all my subscribers.
Sent two Newsletters and it didn't work at all. from Thousands only 92 have received a mail. App doesnt work.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Shopify email app with us. I'm going to follow up with you in an email to open up the lines of communication here so I can dig further into your issue and get the app working for your store.
Claire l Shopify
Es sencilla e intuitiva. Sería genial que tuviera una gama de herramientas un poco más amplia, pero para comenzar está genial.
This is the first time I have used it and I like the ease and speed that I can communicate with my customers. I'm a spoiled MailChimp user, but at times I need something easy and integrated to use in addition. Looking forward to future growth and open to switching all my email if the results are good.
Very easy to use - good designs and very good integration with the shopify products. First attempt: good!
I'm glad Shopify finally came out with email service! I have been able to replace my basic Omnisend account. However, Shopify needs to add the ability to create welcome/flow/automatic emails in order to compete with real email services. Please add it soon!
I use the email to inform my subscribers about new products. I am new at all of this, but so far, I’ve found it fairly manageable learning how to use it
Really like the site but the marketing campaign setup and linking are a bit confusing for newbies. It's taking me some time to get everything linked and connected without having to do a million logins.
I recommend the app, it's free and has many templates for sending emails of all kinds.
It is easy to use and the templates are beautiful.