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shopify needs a lot of work to make this email app same par as usual Shopify quality we used to......
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
It is very difficult to type an email. For 2 days I have been trying to set up emails and it continues to shut down. Alot of wasted time here.
Hi, thanks for your review. That definitely doesn't sound ideal at all, but we'd like to take a closer look into your account so that we can troubleshoot the situation together with you. Please visit our Help Center here: https://shopify.link/qLKl so that our live support team can further assist. Thanks! -Kimi, Shopify Support
product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.
Thank you for taking the time and writing this review. We’re sorry you ran into issues using the app on Firefox and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug and have now fixed it. - Clare, Shopify Email
Am I missing something? I cannot send emails to anyone but my "email subscribers" list which doesn't include customers that have signed up through the pop up app that I use to collect customer's emails. Which seems to be the most effective way of getting emails so I do not want to quit using it. But with no way to email them through this app, it makes BOTH apps pointless. I have reached out for help and was told to use the pop up apps option to have them automatically respond when a customer signs up. Okay great, but what about after that? I can never email them again? If I am just not doing something right someone please tell me !!! I cannot figure it out!
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email subscribers. This is correct, with Shopify email you can only send newsletters to customers who have consented to receive marketing emails.
With the pop up app you are using, this will usually add the customer automatically to the email subscriber list, and you can contact them but doesn't seem to be the case here.
I am going to follow up with you in an email so we can further troubleshoot this issue for you, and hopefully get this resolved.
Claire - Shopify
I can’t use it because only available for Shopify plus… seriously if you want to promote for only new customers then say to your small business customers a goodbye
Hey, there! Shopify Email is available to any merchant on any paid Shopify subscription plan that has the Online Store sales channel. As long as you are set up with an Online Store, you do not need to be on the Plus plan to use Shopify Email (see details on the requirements here: https://bit.ly/3gZf7La). I hope that clears things up! Feel free to reach out to our Support team any time for further questions. - Brie, Shopify Support
Terrible, Says it is installed correctly but nothing but errors. It does not send any emails. The same thing is happening to me that you see with all the other bad reviews here. Garbage!
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and we'd like to take a closer look into your account so that we can troubleshoot the situation together with you. Please visit our Help Center here: https://shopify.link/qLKl so that our live support team can further assist. Thanks! - Clare, Shopify Email
To Shopify management,
Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.
Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email
Slow, inconvenient, poor UX, on mobile, the worst! It crashes constantly!
Hi, There. Thank you for taking the time to leave your review. Our team is constantly working to improve all users experience while using the app. Thank you for this feedback and we hope you will give Shopify Email another chance in the future. -Kitana, Shopify Support
all the mails are going in junk, it pretty useless for us.
please try to do some thing with this.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ
I am also going to send you an email to open up communication incase you have any other questions!
Claire - Shopify
This app seemed promising but right now it is too basic, too slow, and it lacks flexibility. Not recommended.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Best,
Charlotte | Shopify Support