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App continues to spin -- doesn't open.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. We took a look at your account and couldn't recreate the issue you're finding, but I've followed up with you via email to see if we can troubleshoot with you directly and help you get back up and running. - Clare, Shopify Email
I was looking forward to using this app. However the 'automation' that Shopify has implemented around campaign success makes it unusable for me. They will not tell you the magic number they deem to high for unsubscribe rates before they will stop your campaign. My campaigns had >1% unsubscribe rates on a shop that wasn't even 4 months old and they told me I should do some maintenance on my subscriber list to avoid being blocked! All the work to build out a campaign and then see that it hasn't been delivered due to 'automation rules' is very frustrating. I will no longer be using this app.
Hey there,
Amy here from Shopify. I just wanted to take a minute and thank you for leaving us this valuable feedback. I can completely understand your frustration. Im going to follow up with you via email so I can gather all of your thoughts to ensure this goes directly to our developers.
Amy l Shopify
Glitchy - keeps crashing and logging me out every few minutes.
Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.
Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at https://bit.ly/2AWw5VA - Felipe, Shopify Email team
This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them.
Thank you so much for making this app available to all. As a one-person business empire owner, I find this app incredibly time-saving, because it makes me confident I am sending out professional-looking (not pieced together) ad campaigns/ news/offers.
1/27/2023
I keep having problems with your app, I uninstalled it and re installed it. It did not fix the problem. here is the error I am encountering: When I am writing anything into the text boxes I get that screen.
There’s a problem loading this page
There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
I am hoping you will address this issue soon, because I really love this app otherwise. This has not changed.
Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Shopify Email. To confirm, are you referring to the email confirmation that customers receive after placing an order? If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Abandoned checkout automation does not support multilingual features, so all the customer get the email only in one language and it is not translated in each customer's language. THIS IS CRAZY!
Why are you still not supporting multilingual websites?
Shopify Multilingual API has been out for 2 years and this is a native application from Shopify.
You are pressing shopify store owners to use the new marketing automations (abandoned cart, checkout, product page, welcome email...) but still all the template sections inside the Shopify Email creator are only available in one language (the main one).
With the actual situation, we can not use the new automations, we can not use your sections, basically everything is not usable.
I have been waiting and waiting, but still nothing from shopify, no feedback.
Thank you for writing your review and for providing us with your feedback on how Shopify Email can be improved. I can understand completely why having more language and translation options would be helpful for your business, and I will be sure to pass your comments onto our development team for review. We appreciate you taking the time to get in touch. -Victor, Shopify Support
this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer the following suggestions/wishes maybe I will give them a second shot and reevaluate this app: 1) Shopify Mail need more report Analytics tools like the ones in Mailchimp, I don't know who unsubscribed or the visitors count from each country and etc.
2) no bounce report, no report on a lot of things!!!
3) within the composer, there are no many to add on like where are the dividers? why can not control the footer? why not add HTML code like Mailchimp? and so on. Bottom line, this app need a lot to be done and they should since they made changes to their terms which lead maiclhimp leaving the platform. I do hope they add a lot of goodies until then, this app as the current state is very trash (sorry to say that).
Hey there,
Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Don’t be sorry for your opinion! It’s feedback like this that helps us to improve and grow. I really appreciate such a detailed review. I’m going to follow up with you with an email to open up the lines of communication so I can provide your feedback to my team.
Amy | Shopify Support
Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt good! bye bye!
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear the Shopify email app didn't meet your expectations. I would love to talk to you further and better understand the issues you were facing so we can share your feedback with our team. I will send you an email to open up that line of communication!
Claire - Shopify
Before getting rid of MailChimp, I tested this app out knowing it was new, but saw really good results, so it made a lot of sense get rid of MailChip (software we had a lot of success with for nearly ten years) and consolidate all of our marketing data in Shopify. Well, as soon as I moved my list of subscribes from MailChimp to Shopify, the results have been nothing short of catastrophic. With the data I had in Shopify I was able to successfully deliver emails to 8K customers. I added an additional 10K customers from MailChimp, customers I confirmed were unique (i.e. not yet in Shopify), and my successful deliveries went from 8K to averaging 4K, a decrease of 50%, this after a 50% increase in contacts. Makes ZERO sense, and the only support I'm receiving thus far is to improve my best practices. I'm not against the idea that I could improve my emails, but this has literally never been a problem for me. Not happy at all.
Hey there,
Amy here from Shopify. I appreciate the feedback. Its exciting that you experienced some positive results in the beginning, but unfortunate that didn't last after you imported your MailChimp list. Im going to follow up with you via email so I can gather some more information from you and see what might be going on.
Amy l Shopify
poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother
UPDATE TO YOUR REPLY:
Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???
Hey there, thanks for taking the time to leave a review and bringing this to our attention. I have provided your feedback to our development team.
Since you are experiencing the application is crashing or running slow - could you clear the cache on your browser: https://kb.iu.edu/d/ahic? If the issue persists, I would suggest trying to use this application on a separate browser. For example, if you are using the Safari browser - try this on Google Chrome.
In the event that this occurs again, I would suggest reaching out to our live support to have a further look into the application: https://bit.ly/2AWw5VA.