レビュー (1,561)

総合評価
4.5
評価レベルごとの件数
  • 評価の67%は5つ星です
  • 評価の17%は4つ星です
  • 評価の6%は3つ星です
  • 評価の3%は2つ星です
  • 評価の6%は1つ星です
2020年5月1日

Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...

Oynasana
トルコ
アプリの使用期間:6ヶ月
Shopifyが返信しました 2020年5月6日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us.

Amy l Shopify

2020年4月23日

why do offer this app for download to be told that it is not available yet, can you advise when it is available please

Burren Jewellery
アイルランド
アプリの使用期間:6ヶ月
Shopifyが返信しました 2020年4月23日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what I can find out for you.

Amy l Shopify

2020年5月3日

The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, this will not do, I go back to Mailchimp.

HouseofDogs.no
ノルウェー
アプリの使用期間:5ヶ月
Shopifyが返信しました 2020年5月6日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us.

Amy l Shopify

編集日:2020年11月10日

I have issue on this app for so many times. I called and e mail to the support and they always sounds so nice and kind to willing help me solve the issue. But the issue never solve and when I e mail the support again like 5 times and no one get back to me. I am so frustrated and disappointed because I am new here and was SO HAPPY with Shopify and now with not able to e mail to my subscribers, I am losing so many sales. I don't know why NO ONE getting back to me about my e mail marketing issues... AND I am still being bill for the monthly fee... ;(

Chinspire Collections
アメリカ合衆国
アプリの使用期間:5ヶ月
Shopifyが返信しました 2020年11月12日

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review with us, and sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

2021年6月9日

Hi I can't setup an automated newsletter using this app.
Please help me to set it up. It only shows the option to send or schedule.
But we want to send an email as soon as anyone subscribes to our newsletter automatically but that's not available.

The midas star
インド
アプリの使用期間:5ヶ月
Shopifyが返信しました 2021年6月26日

Hey, there. Thank you for reaching out. We have a step-by-step guide that can help with setting up Shopify Email (https://bit.ly/3A4tfb2) and automations (https://bit.ly/3x0T3mK). However, if you need further support, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to start a support request. Cheers! -Elias, Shopify Support

編集日:2020年11月12日

IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify puts more dev into it. UPDATE: I had been contacted by Shopify support regarding this, but they never followed through.

Atomic-Moto
アメリカ合衆国
アプリの使用期間:5ヶ月
Shopifyが返信しました 2020年9月10日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication incase you have any other questions, and also so I can get your feedback to our developers.

Claire - Shopify

編集日:2021年2月17日

We recently migrated to Shopify as we we were tired of having loads of different apps that didn't talk to each other. Shopify's built in e-mail program is a big disappointment. In our first promotion Shopify decided it didn't like half of our subscribers and didn't send them.
We don't know which half it sent and which half it didn't. There is no way to identify which subscribers Shopify didn't like or why.
As far as I can see Shopify would like us to dump all our existing subscribers and start again.
So it is back to Mail Chimp for us. Perhaps Shopify isn't the right solution after all.

The Cider Vat Ltd
イギリス
アプリの使用期間:5ヶ月
Shopifyが返信しました 2021年2月24日

Hey there! Claire here from Shopify Support.

Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication incase you have any other questions or further feedback!

Claire - Shopify

2020年9月27日

Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.

Darby Scott
アメリカ合衆国
アプリの使用期間:4ヶ月
Shopifyが返信しました 2020年9月28日

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

2020年6月1日

Can't send emails to people who've dissalowed email marketing, so we can't use it to warn people about the covid situation. Completely useless

Got2haves.com
アメリカ合衆国
アプリの使用期間:4ヶ月
Shopifyが返信しました 2020年6月9日

Hey there,

Claire here from Shopify. Thank you for taking the time leave us a review. I can understand wanting to reach all of your customers, outside of those signed up to marketing at this current time. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on functionality you would like to see I can pass this on to our developers as well as your current feedback.

Claire l Shopify

2020年11月17日

An Email Marketing Application that hasn't automation is just useless... It looked easy to use, but without a decent flow you cannot build your customers list... Just taking space on my App Shelf...

Ariel's Vibes
アメリカ合衆国
アプリの使用期間:4ヶ月
Shopifyが返信しました 2020年11月17日

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us! I can absolutely see the importance of being able to automate emails using the Shopify email app, and would be happy to pass along your feedback to our developer team.

Our team is consistently working to improve the app and add functionality to suit our merchants needs, so I'm going to follow up with you with an email, to open up the lines of communication here, in case you have any additional feedback you would like to share with us.

Best,
Charlotte | Shopify Support