Shopify メール , 1,508件のレビュー

総合評価
4.5
評価レベルごとの件数
  • 評価の67%は5つ星です
  • 評価の18%は4つ星です
  • 評価の6%は3つ星です
  • 評価の3%は2つ星です
  • 評価の6%は1つ星です
2020年9月14日

DO not use this app. The features are quite limited so that is a big limitation but to make it a NO GO at all, they have strange guidelines that they do not share with you on when to stop your campaign in the middle of it. They decided to stop my campaign due to "bad metrics". What metrics??? My unsubs rate (of the same list that I used on mailchimp without issues) was 2.5%, which is a little higher but for my niche of baby products not unusual as babies, you know, grow. They apparently decided it was too high even if an open rate of over 37% (industry average 15-25%) and a click through of over 6% (industry average 2,5%). Now, if I want to re-send the campaign, there is no way of re-sending to those that have not yet received it. So they screwed my campaign delivery and there is no way to save it.
Save yourselves time and do not use this. I am back to mailchip.

LES ENFANTS
スウェーデン
アプリの使用期間:3ヶ月
Shopifyが返信しました 2020年9月22日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and so we can get your feedback to our developers.

Claire - Shopify

編集日:2020年9月1日

Where's the automation?! I'm trying to setup an automated welcome email for new subscribers and there does not appear to be a way to do this. Am I missing something?

WineHive, Inc.
アメリカ合衆国
アプリの使用期間:3ヶ月
Shopifyが返信しました 2020年9月10日

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently automation is not a feature of the app but our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

2023年3月19日

Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore

PIOVA FASHION ASSESORIES
コソボ
アプリの使用期間:3ヶ月
Shopifyが返信しました 2023年3月22日

Hi, there!

Thanks for sharing your feedback here. If you're referring to the app and have access to your Shopify account, I recommend logging in to your account to uninstall the app. If you have questions pertaining to your Shopify subscription plan, the next best step is to create a support request via the Shopify Help Center (https://bit.ly/3cJkx8V) so our team can continue assisting you with your account. - Victoria, Shopify Support.

2020年7月17日

Was using omnisend all the time and all fine - my email account is safe under omnisend system. Saw shopify email is free so tried it once and it really fxxked me up. Now my IP is under 6 blacklist. Can not send out any emails contain with link/signature/store brand... had to ask help immediately and shopfiy assistant says this is none of their business... lol. Installed g suite asap and google IT told me even that, my IP account is still under the blacklist... would never use this horrible service again. Please be careful, it will destroy your website.

Zoom Boutique Store
アメリカ合衆国
アプリの使用期間:3ヶ月
Shopifyが返信しました 2020年7月29日

Hey there!

Amy here from Shopify, thank you so much for taking the time to leave us a review. I'm really sorry to hear of the trouble you have experienced. I'm going to send you an email, I would love to chat with you about this issue and get some more details so I can help you get this sorted out.

Amy l Shopify

2020年12月15日

I liked it originally, but it seems to degrade over time. Now any link I include will not show up as blue and the receivers cannot link as I want. Also difficult with adding pictures. While I gladly pay the over 2500, I have exceeded that number and this may be the cause of my problems. Shopify so far has no answer to help me. Must I go to GMAIL in 500 sets each week's campaign?

BooksAndTools
アメリカ合衆国
アプリの使用期間:3ヶ月
Shopifyが返信しました 2020年12月17日

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. You should be able to make the link any colour you wish, and you should be able to link it to where ever you like. As for pictures, I would be happy to look at that with you. I’m going to follow up with you with an email, to open up the lines of communication here, so I can help you get this resolved.


Amy | Shopify Support

2020年6月4日

what is used to send if cant send to the imported mails?why have to import cvs if its fake not ?????

Atchy Shop
カタール
アプリの使用期間:2ヶ月
Shopifyが返信しました 2020年6月9日

Hey there,

Claire here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, in particular imported customers, and we can then pass along the feedback to the developers.

Claire l Shopify

2020年9月16日

Shopify will control your marketing and shut down your email before it is sent to all of your customers. This has happen to me 3 times out of 7 emails sent to the same list. It is very frustrating not having the control over your own list. After finally getting a hold of customer support I was told there is no way to turn off the big brother controls of the email system. Until they get the bugs worked out it's really a crap shoot if it will work.

GrantFab
アメリカ合衆国
アプリの使用期間:約2ヶ月
Shopifyが返信しました 2020年9月22日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and will be able to pass on feedback to our developers.

Claire - Shopify

2020年4月20日

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.

nawa3eem
モロッコ
アプリの使用期間:約2ヶ月
Shopifyが返信しました 2020年4月21日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback, that is how we can continue to grow and improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

2020年5月24日

Tried it since it was free. Now I'm going to look for something else. They need to do a lot of work on this to make it worth using.

Take Care Space
アメリカ合衆国
アプリの使用期間:約1ヶ月
Shopifyが返信しました 2020年5月26日

Hey there,

Amy here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, that is needed before you use it. This way I can pass it along to my developers.

Amy l Shopify

2021年1月15日

Shopify will simply stop the campaign for several reasons. If too many unsubscribe or bounce it will stop sending the email and since there are zero reports, you have no idea who was sent the email and who wasn't. I've tried to make it work with custom groups but it's so frustrating when only 45% of your emails go through. 1. We ran a contest for a free giveaway. 2,100 people signed up. After 1k emails were sent, shopify stopped it because too many people unsubscribed. But all these people literally entered to win and be notified by email. Since there are no reports, I can't tell if the winner was notified they won, and now I am getting calls all day from others who entered because they never got the winner announcement email. Can't resend the entire campaign because then 45% of our customers will get a duplicate email and surely report us as spam at that point. 2. When I first launched the store, I uploaded our customer list from our brick-and-mortar shop from over the past couple of years of people that were in our newsletter. 1,800 customers total. There were some bounces because some were work emails, or incorrectly entered etc. We sent a launch email to notify them of the new online store, and again shopify stopped the campaign at 45%. And again, since there are no reports we can't tell who was notified and who wasn't, and we can't resend the email to the other half that never received it the first time. Shopify does a lot of things right, this ain't one of them.

Grizzaffi Coffee
アメリカ合衆国
アプリの使用期間:約1ヶ月
Shopifyが返信しました 2021年1月22日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review on the Shopify email. I'm really sorry to hear of the struggles you were facing with sending email campaigns.

I will send you an email to open up that line of communication and we can pass over this feedback to the app developers.

Claire - Shopify