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Creating and sending basic emails is great, however the reporting is very limited and a feature as important as an automated welcome email when a new email subscriber is added, is not available. The ability to create a welcome sequence would be even better.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
Pretty basic, half the time my subscribers don’t get emails. Missing heaps of important info. Definitely need to download something more professional.
Hey there!
Amy here from Shopify, I just wanted to take a minute to thank you for taking the time to leave us some feedback. Honest feedback from users like yourself is truly what helps us improve. I would love to hear exactly what you feel is missing so I can pass it along to my developers. I'm going to send you an email to open up communication.
Amy l Shopify
Looks good- but I need to send more than 4 emails in a week. Not all emails go to all subscribers and I need targeted content for each group.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. As of right now there is a maximum limit of 5 emails every week. I will be sure to pass your feedback on to the developer team and hopefully this is something they can look into for future updates.
I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
Five stars for being there, but 1 star for content. It appears to allow limited content and links...
Hey there,
Claire here from Shopify. Thank you for taking the time leave us a review. Our team are constantly working to improve the app and add functionality to suit our merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too.
Claire l Shopify
Shopify Email App is not honoring image sizes. Re-sized and imported a 150x150 logo and once it loaded the image significantly increased in size. I have not been able to find a solution to this.
Hi there, CurrantC. Thanks for taking the time to leave us a review for Shopify Email. I did some testing in my own store and when adding an image to an added 'Section' of your email template, the template attempts to optimize the image to fit the width of the email. If you're looking to add a 150x150 logo image, you can click on the 'header' section that appears in the template. Within that section is an option to enable and upload a logo image. I tested this in my own store with a 150x150 logo image and my logo appeared beautifully at the top of my email.
If you're looking to add your logo image to an added section of your email, try uploading an logo image that's 480-600 pixels wide. This should optimize the image to fill the space of the section without expanding into something too blurry to read.
If you're looking to introduce a smaller version of your logo image outside of your header section, (so let's say the middle of your email, for example) you will want to look into adding a custom-coded section to your email which will house that image at your desired dimensions.
Hopefully you find the information in this reply helpful! If you have any questions, feel free to reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional assistance. -Imogen, Shopify Support
This has a lot of potential, but isn't really ready for active use, especially if you have a large list. The features are very limited, but adding products to an email is incredibly fast and could improve your workflow. We've been testing it with around 10000 subscribers and it just takes too long to send emails (they go in batches but it can take hours for any to send at all) so scheduling is effectively meaningless. There's no automation, and I'm not sure whether anything is planned or if this is only intended to be a starter service for very small businesses.
Hey there,
Amy here from Shopify. I'm happy to hear that you can see the potential. I appreciate both the positive and negative feedback. I'm going to send you an email so I can gather all of the feedback from you and pass it along to my developers.
Amy l Shopify
I used this app and found spelling errors and simple grammar edits were not highlighted! I cannot trust this mailing system if this does not get corrected.
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here and see what can be done.
Amy l Shopify
I think this is great for showing your products, but theres missing very important features such as the creation of Signup forms for new visitors.
Hey there!
Amy here from Shopify, thanks for the valuable feedback. I would love to talk to you about how you can implement a signup form for new visitors. I'm going to send you an email so we can chat more about this.
Amy l Shopify
We need one thing: HTML & CSS customization. Upvote if you agree.
I used this app for 5 minutes and realized I ain't going nowhere with the normal features. And we need to keep this free, because we're paying lots of money to use Shopify in the first place.
Hey there,
Amy here from Shopify. I appreciate the feedback. I fully understand how having the ability of HTML & CSS customization would be helpful. I'm going to send you an email so I can gather your feedback and make sure it gets in the hands of my developers.
Amy l Shopify
it should be free with plan now we can only send one email a month. rip off it should be free since
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I'm going to follow up with you in an email, to open up the lines of communication here. That way we can chat about the payment structure and what it means for your store, specifically.
Best,
Charlotte | Shopify