Shopify Email , 1.349 recensies
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poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother
UPDATE TO YOUR REPLY:
Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???
Hey there, thanks for taking the time to leave a review and bringing this to our attention. I have provided your feedback to our development team.
Since you are experiencing the application is crashing or running slow - could you clear the cache on your browser: https://kb.iu.edu/d/ahic? If the issue persists, I would suggest trying to use this application on a separate browser. For example, if you are using the Safari browser - try this on Google Chrome.
In the event that this occurs again, I would suggest reaching out to our live support to have a further look into the application: https://bit.ly/2AWw5VA.
beyond pissed off. been sending emails, and to find out we can only send 5 emails every 7 days. Are you serious and its cyber monday and we can not send emails
Hi, there. Thank you for taking the time to leave this review and provide us with your feedback. We are sorry to hear you ran into issues with our app, especially during a time period like Cyber Monday.
To clarify, if you reference our Shopify Email FAQ page here https://bit.ly/3d3a7jx you will see that, You can send a maximum of five campaign activities per week and this resets every seven days at midnight UTC as you noted. However, Each activity allows you to email up to 40,000 subscribers per campaign. I hope this clears things up for future campaigns. Thanks again for your feedback! -Marty, Shopify Support
-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images
Thank you for taking the time to connect with us. I appreciate your frustration and want to help as best I can. While desired graphic sizes can vary depending on the template you are working with, square images are best kept around 2048px X 2048px or even 1024px X 1024px and sometimes even smaller.
Rectangular images can vary in degree as well, but the aspect ratio should reflect a rectangle. These are very rough estimates without looking at the template you are working with, though 600px X 700px can be expected to not fit most templates.
We absolutely offer an image size cheat sheet I'd like to direct you to at this link: https://bit.ly/3Y8nLqB. Feel free to bookmark this and reference it as needed, though our Support team (https://bit.ly/2AWw5VA) is also here 24/7. -Olivia, Shopify Support
Ok, wait. I'm TRYING to use this but it doesn't look like I can import my mailchimp email list?? And then, I have to send in SEGMENTS? Is this only for people who have > 1,000 subscribers? Super frustrating!!
Hey, there! Thanks for leaving a review. You can import your Mailchimp contact lists by following the steps here: https://bit.ly/3EznW7z, which will include whether or not they've opted in for email marketing. Additionally, you can absolutely use the app with over 1000 subscribers, but when emailing lists largest than this the system will send emails in batches to avoid the system being flagged as spam by your customers' email services. I trust that's helpful, but feel free to get in touch with our support team should you have any more questions. - Brie, Shopify Support
shopify needs a lot of work to make this email app same par as usual Shopify quality we used to......
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.
Thank you for taking the time and writing this review. We’re sorry you ran into issues using the app on Firefox and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug and have now fixed it. - Clare, Shopify Email
Am I missing something? I cannot send emails to anyone but my "email subscribers" list which doesn't include customers that have signed up through the pop up app that I use to collect customer's emails. Which seems to be the most effective way of getting emails so I do not want to quit using it. But with no way to email them through this app, it makes BOTH apps pointless. I have reached out for help and was told to use the pop up apps option to have them automatically respond when a customer signs up. Okay great, but what about after that? I can never email them again? If I am just not doing something right someone please tell me !!! I cannot figure it out!
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email subscribers. This is correct, with Shopify email you can only send newsletters to customers who have consented to receive marketing emails.
With the pop up app you are using, this will usually add the customer automatically to the email subscriber list, and you can contact them but doesn't seem to be the case here.
I am going to follow up with you in an email so we can further troubleshoot this issue for you, and hopefully get this resolved.
Claire - Shopify
all the mails are going in junk, it pretty useless for us.
please try to do some thing with this.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ
I am also going to send you an email to open up communication incase you have any other questions!
Claire - Shopify
This app seemed promising but right now it is too basic, too slow, and it lacks flexibility. Not recommended.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Best,
Charlotte | Shopify Support
The only sure thing that's great is that the merchant gets 2.5K emails, but you know what's so terrible about the shopify email? You cannot email your customers in the event there are refund concerns, delivery questions, or just emailing them to resolve any kind of issue. And the craziest part about this issue, the customer was refunded their FULL AMOUNT for their order, but shopify still kept the processing fee. I don't know whether to laugh or slap myself. Perhaps both while scrapping this app altogether. You know how much confusion and frustration has been experienced, and not to mention the inconvenience. All that money taken in, and we can't even get any extra tiny perk that would assist in bringing in more business. Just WOW!
Hey, there. Thank you for taking the time and sharing this feedback. You can use Shopify Inbox (https://bit.ly/3o7hdZz) to chat with your customers when they are on your store and if they leave the store, then it will send the reply via email, As for emailing customers directly, you can send emails directly through the order (https://bit.ly/3bTmgXN) from your admin.
That being said, though the decision to keep the processing fee is made by our banking partners - we can see how important this is to you and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support