Avaliações (2 143)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 70% das classificações são de 5 estrelas
  • 17% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
27 de dezembro de 2020

this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer the following suggestions/wishes maybe I will give them a second shot and reevaluate this app: 1) Shopify Mail need more report Analytics tools like the ones in Mailchimp, I don't know who unsubscribed or the visitors count from each country and etc.
2) no bounce report, no report on a lot of things!!!
3) within the composer, there are no many to add on like where are the dividers? why can not control the footer? why not add HTML code like Mailchimp? and so on. Bottom line, this app need a lot to be done and they should since they made changes to their terms which lead maiclhimp leaving the platform. I do hope they add a lot of goodies until then, this app as the current state is very trash (sorry to say that).

HealthPulze
Canadá
Over 2 years usando a aplicação
Questão respondida por Shopify 30 de dezembro de 2020

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Don’t be sorry for your opinion! It’s feedback like this that helps us to improve and grow. I really appreciate such a detailed review. I’m going to follow up with you with an email to open up the lines of communication so I can provide your feedback to my team.


Amy | Shopify Support

15 de dezembro de 2020

Great app so far, love the ease of use and how simple it is to navigate and change features that you would want to include in your emails

NatxCustomStyle
Estados Unidos
About 1 month usando a aplicação
Editado a 5 de outubro de 2020

I had a hard time using. For exemple there is no way to found how to automate a personalised name for each client of my list. I had also some trouble importing from my list from a .csv file even when using shopify .csv template.

MyRoyalFriend
Bélgica
Over 2 years usando a aplicação
Questão respondida por Shopify 13 de outubro de 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting the Shopify email app working for you.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

8 de março de 2021

Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt good! bye bye!

Fat Chimp
Reino Unido
Over 2 years usando a aplicação
Questão respondida por Shopify 21 de abril de 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear the Shopify email app didn't meet your expectations. I would love to talk to you further and better understand the issues you were facing so we can share your feedback with our team. I will send you an email to open up that line of communication!

Claire - Shopify

Editado a 28 de dezembro de 2020

I used this app to send a email to let my subscribers know my online store is now live....it was super easy, the email was already drafted all I had to do was make changes where I needed and hit send.....thanks shopify!

MsHDesigns and Supply
Estados Unidos
About 1 month usando a aplicação
Editado a 25 de maio de 2020

Before getting rid of MailChimp, I tested this app out knowing it was new, but saw really good results, so it made a lot of sense get rid of MailChip (software we had a lot of success with for nearly ten years) and consolidate all of our marketing data in Shopify. Well, as soon as I moved my list of subscribes from MailChimp to Shopify, the results have been nothing short of catastrophic. With the data I had in Shopify I was able to successfully deliver emails to 8K customers. I added an additional 10K customers from MailChimp, customers I confirmed were unique (i.e. not yet in Shopify), and my successful deliveries went from 8K to averaging 4K, a decrease of 50%, this after a 50% increase in contacts. Makes ZERO sense, and the only support I'm receiving thus far is to improve my best practices. I'm not against the idea that I could improve my emails, but this has literally never been a problem for me. Not happy at all.

The Outdoor Patio Store
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Shopify 29 de maio de 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. Its exciting that you experienced some positive results in the beginning, but unfortunate that didn't last after you imported your MailChimp list. Im going to follow up with you via email so I can gather some more information from you and see what might be going on.

Amy l Shopify

16 de novembro de 2020

I am new to email marketing. I sent out my first email campaign and it was easier than I expected. Hopefully it will have great returns.

Mock’s Crossroads Coffee Mill
Estados Unidos
About 1 year usando a aplicação
Editado a 22 de março de 2023

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother

UPDATE TO YOUR REPLY:
Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???

Silverprint
Reino Unido
Over 2 years usando a aplicação
Questão respondida por Shopify 22 de março de 2023

Hey there, thanks for taking the time to leave a review and bringing this to our attention. I have provided your feedback to our development team.

Since you are experiencing the application is crashing or running slow - could you clear the cache on your browser: https://kb.iu.edu/d/ahic? If the issue persists, I would suggest trying to use this application on a separate browser. For example, if you are using the Safari browser - try this on Google Chrome.

In the event that this occurs again, I would suggest reaching out to our live support to have a further look into the application: https://bit.ly/2AWw5VA.

10 de setembro de 2020

Overall, it’s okay. I hope that we can add catalogs and the like, as well as detailed editing of the footer part.

Drocon Official Website
Estados Unidos
About 1 year usando a aplicação
29 de novembro de 2021

beyond pissed off. been sending emails, and to find out we can only send 5 emails every 7 days. Are you serious and its cyber monday and we can not send emails

nobrandjeans.com
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Shopify 30 de novembro de 2021

Hi, there. Thank you for taking the time to leave this review and provide us with your feedback. We are sorry to hear you ran into issues with our app, especially during a time period like Cyber Monday.

To clarify, if you reference our Shopify Email FAQ page here https://bit.ly/3d3a7jx you will see that, You can send a maximum of five campaign activities per week and this resets every seven days at midnight UTC as you noted. However, Each activity allows you to email up to 40,000 subscribers per campaign. I hope this clears things up for future campaigns. Thanks again for your feedback! -Marty, Shopify Support