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I thought it was going to replace platforms like Klaviyo and Omnisend, but I can only send out an email campaign. No automation, no triggers, just campaigns. Like what Mailchimp was back in 2002...
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see how I can help.
Amy l Shopify
Shopify never disappoints. The email service is great ans seems to work well, but a few more customisation on emails would be more than welcome : showcase products, collections, more than 1 element per row would make this Shopify service extremely powerful
Where's the automation?! I'm trying to setup an automated welcome email for new subscribers and there does not appear to be a way to do this. Am I missing something?
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently automation is not a feature of the app but our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
We love this app. It's convenient and easy to use. We'd love to see some expansion and flexibility in the number of different emails allowed vs. the total number of emails allowed. We are a small instructional business and need to be able to send out multiple important emails before and after our online interactive classes to our students. Right now, we aren't given the option to purchase more but look forward to this app becoming a robust tool for Shopify users like us.
Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore
Hi, there!
Thanks for sharing your feedback here. If you're referring to the app and have access to your Shopify account, I recommend logging in to your account to uninstall the app. If you have questions pertaining to your Shopify subscription plan, the next best step is to create a support request via the Shopify Help Center (https://bit.ly/3cJkx8V) so our team can continue assisting you with your account. - Victoria, Shopify Support.
Was using omnisend all the time and all fine - my email account is safe under omnisend system. Saw shopify email is free so tried it once and it really fxxked me up. Now my IP is under 6 blacklist. Can not send out any emails contain with link/signature/store brand... had to ask help immediately and shopfiy assistant says this is none of their business... lol. Installed g suite asap and google IT told me even that, my IP account is still under the blacklist... would never use this horrible service again. Please be careful, it will destroy your website.
Hey there!
Amy here from Shopify, thank you so much for taking the time to leave us a review. I'm really sorry to hear of the trouble you have experienced. I'm going to send you an email, I would love to chat with you about this issue and get some more details so I can help you get this sorted out.
Amy l Shopify
I liked it originally, but it seems to degrade over time. Now any link I include will not show up as blue and the receivers cannot link as I want. Also difficult with adding pictures. While I gladly pay the over 2500, I have exceeded that number and this may be the cause of my problems. Shopify so far has no answer to help me. Must I go to GMAIL in 500 sets each week's campaign?
Hey there,
Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. You should be able to make the link any colour you wish, and you should be able to link it to where ever you like. As for pictures, I would be happy to look at that with you. I’m going to follow up with you with an email, to open up the lines of communication here, so I can help you get this resolved.
Amy | Shopify Support
I can't completely rate the app until I actually use it. But i do like the fact that you can send mass emails all in one.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I am glad to hear you are liking the app so far!
I'm going to follow up with you in an email, to open up the lines of communication here so I can share some helpful resources to help get you started with email campaigns, and answer any questions you may have about the app.
Best,
Charlotte | Shopify
I tried to use it in lieu of G-Suite or Office but it seems super clunky that way. I was hoping to send individual emails to prospective clients, but you have to draw from a list of already subscribed members. If you people, it doesn't seem to allow you to select individuals, only lists and lists only seem to come from those that subscribe on Shopify (vicious circle). Seems like a lot of work to do something simple like send individual, not automated emails. The system seems fine for broadcast emails and newsletters.
Hey there!
Amy here from Shopify, I just wanted to take the time to thank you for leaving us a review. In terms of not being able to send individual emails, that is expected. The Shopify Email app is meant to allow you to send out bulk, marketing emails. I would love to hear more about changes you would like to see in the app. I'm going to send you an email so I can gather more information from you.
Amy l Shopify
this app is really great to market your business through emails. I do want more templates and options to include photos