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Need to rename to "Shopify Email Sign-up". It is not a "Forms" app like the name implies and 99% of people would think. It is only an email sign-up.
If you mistakenly use it for standard Forms (like the name implies) such as customer communication, you will regret it when you later realize you are not notified and cannot access the responses. Seriously - this app has possibly caused merchants more harm than good.
Hi, thanks for your feedback. The Shopify Forms app is an email capture tool that allows you to build your marketing list, through the creation of sign-up forms to collect customer information.
If you're looking for a specific feature outside of the ones currently offered within our app, feel free to contact our support team: https://shopify.link/qLKl so that we can help. Thanks! -Kimi, Shopify Support
Couldn't get very far. When needing to chose a discount from the ones already created, the app, first of all, doesnt have a search function therefore very hard to find the code you need, second of all it doesnt show all your discount codes, only some. Therefore impossible for me to select the one created for the popup. Always shocked by how such simple things are not implemented.
Updating review Feb 27, 2024
Excellent overall. Does what it says, and thank you for listening to previous feedback and making changes accordingly.
Some additional functionality like opting to NOT add a default tag to customers, or allowing to inject custom styles (the default mobile styles make the form nearly unusable) would improve the experience from a shop owner's perspective.
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Previous review: Nov 5, 2023
Largely does what it says out of the box. But extremely frustrating that it basically ignores existing customers.
So if you want t add a tag for example, it'll only work for new email addresses, making this a very limited use case app.
Hi, thanks for sharing your feedback. At this stage, adding tags to an existing customer is a limitation of the Shopify Forms app. As a workaround, you may be able to create a Shopify Flow workflow: https://shopify.link/6kox that can check your existing customer list for any that meets the tag requirements, and apply the tag that way. This would work on a case by case basis however, depending on your store's use case, but is definitely worth considering.
I'll be sure to pass on your feedback to our internal development team for consideration though, so that they're aware of the needs you've shared with us here in your review. Thanks again! -Kimi, Shopify Support
idk how to contact you so im writing a review.
Can I redirect visitors to another page once they click submit?
thanks
Hi, there! Thanks for reaching out. This isn't an option with the Shopify Forms app. You can learn more about the current setting options the app has here: https://shopify.link/GQwo. If you have more questions, don't hesitate to contact our support team through the Help Center here: https://shopify.link/vRnL. -Erin, Shopify Support
You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help.
Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help.
Do not waste time on this app. Get the alternatives.
Hi Caya Invitation Store, thank you for your review and for letting us know about this issue you are experiencing. Can you please reply back here with your ticket number? I'd be happy to review that for you. -Shay, Shopify Support
It's called Forms, but should be called "A Form"
I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store.
A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.
Thanks for taking the time to share your feedback! In addition to a popup form, you can create multiple inline forms and place them in different locations on your online store. You're able to add and remove fields to customize these forms for different purposes. Take a look at our guide here for more details on creating different types of forms: https://shopify.link/77qV. -Sophia, Shopify Support
I had no problems installing and activating this app :) I use Shopify Email, and I missed a pop up form in that app, so when I discovered there was one, just seperat, I was glad. And I could easily adjust colors, font and add a photo to the form so it matches my theme. I also checked the form by signing up an email and it worked and the "lead" went directly into my email list :) 5 out of 5 stars
App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.
We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward.
With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back.
If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email.
Taha, Shopify Marketing Tools PM
I can't find the data that the user filled in through the form
Hi, there! Thanks for taking the time to complete a review for the Forms App! You should be able to see the information provided by your forms by following these steps from this help document (https://shopify.link/35og):
From your Shopify admin, go to Apps > Forms.
On the Overview page, do either of the following:
To view the submissions for all of your forms, click Total submissions in the metrics section.
To view the submissions for a specific form, click the title of the form that you want to view, and then click Submissions in the metrics section.
If you need some additional assistance with accessing and managing your forms, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
Yeah I created a form, but is it useful? No.
Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support