Shopify Fulfillment Network , 13 recensies
Still just trying to get my inventory there. Was told it will take 11 days to get it checked in once it gets to CA and I live in AZ. I literally could have dropped it off myself and drove back. Then I was told it could take another 10-18 business days to get it to the other warehouses across the US. So we are looking at 30 days to get it ready to ship to customers. So there are 30 days where customers are going elsewhere. Then when they did receive the order they forced the inventory to come from there warehouse but at the time they only had 11 available and I was getting emails from customers saying that it gives them the message "We do not ship to this location. Please select another location for delivery". hahaha WHAT?!?!?!?
SFN seems promising and I am really excited about it but feel like Shopify hasn't really got their bearings around the whole logistics thing yet. I am hopeful because everything else with Shopify has been amazing!
I appreciate you sharing your experience with us, and I understand that the additional wait time isn't ideal for your customers. Regarding the error message at checkout, this typically appears when there are no shipping rates available for the customer's location. You can double check 'Settings > Shipping and delivery' to ensure there are rates available for the customer's location (as well as their cart total or size if you have price-based or weight-based shipping rates). We're happy to look into this with you too. In order for our team to investigate, please get in touch via the Shopify Help Center: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
Use them at your own risk. I am still battling with them to use the inventory that I sent in. They don't seem to have the fulfillment process together at all it takes 2 days for a response from them. Also, the representative told me they would not give me my inventory back when I asked multiple times. Then I told the representative I would take legal action she told me that's up to you.
The sad part is I believe in Shopify as a company and invested in them, however, the fulfillment side is horrible and almost fraudulent. I asked for simple requests for my inventory to be moved and it takes a battle just to get this done. I just want to sell my inventory and move on from them.
Thank you for taking the time and bringing this to our attention. While our teams do try their best to reply to our merchants as soon as possible, it's also worth noting that the tickets are handled in the order they are received. As such, it can take up to 48 hours to get a response at times due to a higher volume of support requests.
That being said, based on the issue you're describing, we'd recommend getting in touch with us through the Shopify Help Center (https://bit.ly/2AWw5VA) where we can further assist you with live support. From there, we'd be happy to assist you through live chat, email, or callback. Cheers. -Elias, Shopify Support
We've been using SFN for about a month now and wow... what a nightmare! The other negative reviews were pretty much spot on. At this point we've had multiple issues with missing inventory and there is no way to hold them accountable. Communication between your store and the warehouse is non-existent. You basically have to submit a support ticket which is ultimately Shopify customer service who then reach out to the warehouse so it could be days before you get a response and it is very unlikely to resolve the matter when someone does respond. Once they receive an inbound transfer it takes weeks for them to make it available for purchase. They'll accept an order then decline fulfillment on it without providing a reason. If you get a split order between your location and SFN it will double charge the customer for shipping. Seriously, the list goes on here. Thus far working with SFN has only hurt our business and taken up more of our time than if we just continued fulfillment in-house. We were really excited about the potential of utilizing Shopify Fulfillment Network but honestly, if this service was free we still couldn't recommend it.
Hi, there. Thank you for taking the time to share your feedback with us. I can understand why you'd like more control over communication between your store and warehouse. I have passed your comments along to our developers to help us better our products and offerings in the future. -Moira, Shopify Support
Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!
Shopify and the SFN team have been great partners. Everyone - from our onboarding specialist to our fulfillment success specialist - has been so helpful and invested in our success. In fact, I cannot tell you how many times our Fulfillment Success Specialist has gone above and beyond the call of duty. While the app integration is easy to use and seamless, it's the support that has been so incredible.
I only wanted to see what this app was about but it force isntalled with no way to delete this. i don't want this program but have it now installed on my shopify store. This program was forced upon me by just checking out what it was.
Thanks so much for taking the time to share your experience! You can uninstall the app at any time (with no impact to your store or fulfillment as is) by visiting Settings > Apps and sales channels in your admin. If you have any difficulty at all, please don't hesitate to contact us via our Help Center. -June, Shopify Support
Fulfillment is hard, but SFN has the right approach. Slow and steady we've been growing with them and we wouldn't have it any other way. Keep it up!
Good so far! We've had a positive experience with SFN. It's integrated with Shopify so I don't have to open up multiple tools and has made my life easier because I don't have to ship things myself. Receiving has been a little on the slow side, but haven't experienced any shipping issues.
We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The backend is easy to use, if only they could figure out their customer service and pricing. Not worth any more than 3 picks because the rates are so high. We are selling through our product and getting out!
Hi Bjorem Speech team, thank you for writing your review. I am sorry to hear that you had a negative experience while using Shopify Fulfillment Network and we appreciate you taking the time to share your concerns with us. I will be sure to communicate to our development and customer service team about your experience.
I love SFN. Takes all of the nitty gritty out of fulfillment. The support is incredible. They respond very quickly to everything. Really helps me focus on my business and not on fulfillment.