Shopify Fulfillment Network

Shopify Fulfillment Network

Gratis at installere. Yderligere gebyrer kan være gældende.
Bedømmelse (2,3)
Anmeldelser
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  • Brug direkte i Shopify-administratoren

Om denne app

Lanceret

22. august 2022

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Flow

Din virksomhed kan trives med opfyldelse bygget af Shopify. Du laver salget, vi håndterer resten

Shopify Fulfillment Network vil opbevare dine produkter, derefter pakke og levere dine ordrer med lynhastighed - ofte på tre dage eller mindre. Vi vil endda håndtere dine returneringer, hvilket betyder, at du kan fokusere på at vokse din virksomhed. Ansøg nu og boost dine salg. Når du tilføjer appen, vil vi kontrollere, om vi kan opfylde dine ordrer. Hvis din butik opfylder vores indledende krav, fortsæt installationen og udforsk vores priser og funktioner. Når du er klar til at deltage, planlæg et opkald med en ekspert.

Shopify Fulfillment Network vil opbevare dine produkter, derefter pakke og levere dine ordrer med lynhastighed - ofte på tre dage eller mindre. Vi vil endda håndtere dine returneringer, hvilket betyder, at du kan fokusere på at vokse din virksomhed. Ansøg nu og boost dine salg. Når du tilføjer appen, vil vi kontrollere, om vi kan opfylde dine ordrer. Hvis din butik opfylder vores indledende krav, fortsæt installationen og udforsk vores priser og funktioner. Når du er klar til at deltage, planlæg et opkald med en ekspert. mere
  • Opfyldelsescentre nær dine kunder sikrer hurtig levering.
  • Øg salget med op til 25% ved hjælp af Shop Promise for at vise pålidelige leveringsdatoer.
  • Hold styr på hver ordre med realtids lagerstyring.
  • Transporter lager ved hjælp af vores fragttjenester for nem styring og sporing.
  • Få hjælp, når du har brug for det, med Shopify's 24/7 supportteam.

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Priser

Gratis at installere

Ingen forudgående omkostninger. End-to-end opfyldelse prissat pr. vare. Hvert produkt er prissat efter vægt. Rabatter for ordrer med flere enheder.

Gratis at installere

Ingen forudgående omkostninger. End-to-end opfyldelse prissat pr. vare. Hvert produkt er prissat efter vægt. Rabatter for ordrer med flere enheder.

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Alle gebyrer faktureres i USD. Se alle prismuligheder

21 anmeldelser

Samlet bedømmelse
2,3
Antal pr. bedømmelsesniveau
  • 33 % af bedømmelserne er på 5 stjerner
  • 0 % af bedømmelserne er på 4 stjerner
  • 5 % af bedømmelserne er på 3 stjerner
  • 14 % af bedømmelserne er på 2 stjerner
  • 48 % af bedømmelserne er på 1 stjerner
28. august 2023

This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing!

The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!!

It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together.

FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.

G AND B PRO
USA
12 måneder bruger appen
Shopify svarede 1. september 2023

Hi, thanks for taking the time to review our app. I can understand your frustration and disappointment, and I appreciate the detailed feedback that you've shared with us here as it'll help us improve our offering moving forward.

If you're already in touch with our internal team, I encourage you to further share your concerns with them directly so that we can appropriately action any resolutions for you to help improve your experience with using our Fulfillment Network service. Our team aims to get back to support queries as soon as we can, however it's possible that there are currently a larger amount of requests than usual that has resulted in an extended wait time for our merchants. I understand that this isn't ideal, and that waiting for a reply can be frustrating. We do really appreciate your patience during this process however, and would like to continue working together with you to help improve the Shopify Fulfillment Network offering overall for your business. Thanks again for your feedback. -Kimi, Shopify Support

1. september 2023

DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK.

CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY

DO NOT USE UNDER ANY CIRCUMSTANCE!

Ranaia
Canada
10 måneder bruger appen
Shopify svarede 13. september 2023

Hi there. I understand the urgency here. If you haven't already, kindly reply back to your original support ticket or connect with our team directly so we can take a deeper look to address your concerns or share any updates here: https://shopify.link/VRd6. We appreciate your understanding! -Mac, Shopify Support

18. august 2023

I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.

StrikeGum
USA
3 måneder bruger appen
Shopify svarede 23. august 2023

Thank you for writing your review and I am sorry to hear that you had a negative experience using Shopify Fulfilment Network. If you require assistance with the inventory you currently have housed with us, please contact our support team about this so we can help further: https://shopify.link/VAaY. -Victor, Shopify Support

Redigeret 27. juni 2023

**UPDATED FROM 2 STARS TO 1 STAR**

Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid....

ORIGINAL REVIEW:

A pretty messy start.

I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other problem related to Shopify and unfortunately many of the support agents haven't even heard of Shopify Fulfillment Network. Even if they have, it takes a bare minimum of 24 hours to hear back from the actual SFN team (who can only be contacted on your behalf) and a lot longer to get any issues resolved.

Inbound transfers seem to be super buggy, we have 100 units which were received into a VOIDED transfer somehow (was already voided for weeks).

Side note, I'm not sure why it takes 9-14 days to START receiving inventory, other 3PLs can do it in a matter of hours. Fortunately (despite the mistakes) our inventory started showing up in the app faster than the quoted time.

I will update my review as soon as anything changes.

Moon Nude
USA
10 måneder bruger appen
Shopify svarede 8. august 2023

Hi there! Thank you for sharing your feedback and describing your experience. We appreciate your input. While our teams try their best to respond to merchants as quickly as possible, it's important to note that tickets are handled in the order they are received. This means that during periods of high support request volume, it may take longer for a response. Rest assured, I have forwarded your comments to our developers. -Mac, Shopify Support

4. april 2023

Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!

HEATONIST
USA
Cirka 4 år bruger appen

Om denne app

Lanceret

22. august 2022

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Flow

Udviklet af Shopify

Om Shopify

4,0 i gennemsnitlig bedømmelse

14 års erfaring med at udvikle apps til Shopify App Store

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