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Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)
Thank you for your review and feedback. Our team is always looking at ways to improve the app. -Emily, Shopify Support
I have used the legacy version for six years. This new change is horrific. Like others, it is impossible to export or copy the exact code into the new version and it be the exact template. I do not have hours and hours to filter through the html coding to figure out what in the world is going on. And, no, I am not interested in paying an enormous fee each month simply to print invoices or packing slips. Just shameful.
Hi there. Thank you for sharing your feedback. I understand that you are having a few issues with your migration. Pease review the Shopify Help Center documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Little to no functionality. The instructions to migrate templates does not work. There is not a way to customize new templates. The current printer app was fine. Wish I could just continue using the legacy version.
Thank you for reaching out and bringing this to our attention. There are some adjustments that will be required when migrating your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), such as changing some of the variables. However, if you need further assistance with migrating or customizing the templates, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
We have been fairly happy with the new Order Printer. Customizing the template worked out for us. A couple of things we would like to see, however. 1) A unit price (or price each) and then a total price for each line item ordered. 2) On local pickup orders, have the Packing Slip show the name, address, phone, etc. of the purchasing customer.
So far I dislike it. The original one easily allowed you to add logo and the packing slip had large customer address so you can use as a shipping label. We need to be able to easily create to suit our styles
Thank you for sharing this feedback. You can customize the templates (https://shopify.link/p131), which allows you to add your logo or adjust the width of the tables. However, if you need help with these customizations, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
Hi. What is the code for TAX RATE %.
IGST 12% (Included). In this line, How to derive 12%
Initially it wasn't easy to figure out the changes, but after figuring out it is working great better than before.
ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!
Thank you for taking the time to leave a review. Please contact us via the Help Center so we can review the templates with you and assist you with removing the "Expected Delivery Date" information: https://shopify.link/1w5D. -Sophia, Shopify Support
I have 6-7 different templates from multiple stores.. some of which were heavily modified for better functionality, and now nothing works properly. It will take dozens of hours to rewrite new / fix existing code. Shopify employees in charge of app and admin console changes should have hands-on experience of using them on a day-to-day basis, so they can see how it affects people running their stores.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
This app is just ok. If you don't understand HTML which I have limited knowledge on, its going to be hard to edit the format of the invoice/packing slip. I do like how we can edit this with a lot of variables because our invoice requires more things than just a standard invoice but it takes some time to understand how each variable is supposed to be formatted in HTML.
My one feature suggestion is to be able to email a PDF version of the invoice to customers more easily than just saving it as a PDF each time and emailing it manually. This would save us so much time.
Hi First Source Wireless, thank you so much for your review and feedback of the Order Printer app. We really appreciate you taking the time to share your suggestions for the app! For assistance in HTML formatting, which can definitely be difficult if you aren't experienced in it, we can recommend using an AI helper to assist. I'll be sure to pass your feedback to our developers for further consideration. - Shay, Shopify Support