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Why did you make it so hard to import existing templates?
The Original Order Printer wasn't broken - why fix it? Ok, so fix it, but make it easy for your customers to use it by auto importing our existing templates. This is a nightmare.
Hello!
Thank you for reaching out and sharing your questions/concerns regarding the app.
To migrate your templates, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. For more information, check out our Help Center resource documentation: https://shopify.link/18NL.
If you're having trouble on your end, our authenticated Support may be able to take a more detailed look. To get in touch with our team, please reach out via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.
Hi, there!
Thank you for taking the time to share your valuable feedback.
Your input is essential in helping us improve our products and services. Rest assured, that we will pass this information on to our dedicated product development team for review. -Victoria, Shopify Support.
There is a bug that continues to populate an extra blank sheet at the end no matter what I do to this buggy code.
Hi there! Thanks for sharing your feedback. In this case, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support
VERY difficult to migrate, cannot find any way to customize anything. Instructions for migrating are lacking. Printer preview is not accurate. I've installed/uninstalled multiple times but cannot get setting to show as described in the instructions.
Hi there. Thank you for providing that feedback. We have a great help guide here: (https://bit.ly/4c1oIZ8) on how to customize you templates. If you need any further help, please contact us via the Help Center: (https://shopify.link/1w5D). -Moira, Shopify Support
Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app to this new version, refer to our Help Document for guidance: https://shopify.link/18NL. If our help document doesn't assist in resolving the specific issue you're facing with the new app, please reach our to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
My template, even after importing does not even have basic things like shipping amts, totals etc. The time spent on this is crazy, wasted.
Hey there! Thanks for your review, and I'm sorry to hear you're having trouble importing your templates. We would love to look into the issue you're experiencing, so please feel free to visit our Help Center (https://shopify.link/WJna) to create a support ticket. We're looking forward to hearing from you! -Summer, Shopify Support
After years of successfully using Order Printer with my branding customisations, the app has been decreed a 'Legacy' app and all users need to migrate to this new one.
This new Order Printer App is completely broken.
I followed the instructions to copy the code from legacy app and paste it in the new app.
Whilst the branding customisations - Logo , font style etc migrated ok, 7 critical pieces of order information are now missing from my Invoices:
- No Invoice Date
- No Invoice Number
- No Ship to details ( customer name and address )
- No Shipping Method
- No Sub Total
- No Total
- No Total Paid
An invoice is not an invoice without these details.
It seems that to have this critical information included you need to follow their instructions to change certain elements of code. These instructions are written with the expectation that you have significant knowledge of HTML, and there is no assistance for anyone who doesn't.
Given that users paid to have customised templates in the legacy version originally, we should not have to find and pay a developer to have these changes migrated to the new app being forced upon us.
Hoping that a fix for these issues is provided soon and that in the meantime the Legacy app is left in place so we are not without the ability to issue invoices
Thank you for bringing this to our attention. You can migrate your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), or you can use our guide to customize the templates (https://shopify.link/p131). However, if you're not comfortable working with coding languages, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support
Installed and un-installed the next day.
What is the point of this new app?
Thank you for taking the time and sharing this feedback. You can create new Order Printer templates (https://shopify.link/yeAa) for your invoices and packing slips, or you can migrate existing templates from the Order Printer app (https://shopify.link/18NL) using the Shopify Order Printer. If you need any help with the app, then you can always get in touch with us via the Shopify Help Center (https://shopify.link/vRnL). Cheers. -Elias, Shopify Support
Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero.
Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath!
I don't understand code so have no idea how to alter anything so lets look for a new app!
Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and share specific comments through a support ticket at https://shopify.link/WJna. Our support team will be happy to pass them along to our app development team. -Summer, Shopify Support
Missing: order. shipping name, tax percentage, shipping method.
Nog showing: paid by (outside the table), ebay tax.
Still no footer, which is quite normal on invoices.
Hi, there! Thanks for taking the time to leave us a review for the new Shopify Order Printer app. If you're attempting to migrating your template to the new app, and data is not appearing as you expect, please refer to our Help document we've crafted on migrating templates: https://shopify.link/18NL. If you're still experiencing issues with your tempalte after consulting the help doc, please reach out to our Team directly for additional support: https://shopify.link/vRnL. -Imogen, Shopify Support