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Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting.
It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice.
I won't go into the packing note showing pricing, or the order list with the date overwriting the order number.
Was this coded by a schoolboy with zero business experience?
This was an opportunity to produce a really useful app and instead we have this pile of poo.
Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support
Our template does not work in the new version of order printer.
Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
Can not understand the reasoning behind the upgrade of the app.
Hi there. Thank you for your review. For some context, we upgraded the app as we transitioned over to a different tech stack that provides a better foundation to grow and roll out features. Feel free to review our documentation here: https://shopify.link/18NL. -Mac, Shopify Support
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
AWFUL Does not include images, it's hard to work without images.
Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support
Downloaded after long time use of the legacy Order Printer which works very well, at no extra cost! Thank you Shopify.
If feedback is welcome I would love to see:
- Block style editing of the order form, similar to an e-mail creator. The current CSS style editing is limited for most who don't have the knowledge to work in this format.
- In the order overview tab, please add the option for view more columns, the most helpful for our business would be "Delivery Method" as we need to distinguish between Standard, Express & other delivery methods. This will determine the priority in which orders are printed and dispatched.
- The inclusion of tags at the order overview stage. This also gives more information at a glance when printing orders.
Other than these points the Order Printer app is a great option if you do not want to download 3rd Party apps, and as mentioned, at no extra cost it's a very good option :)
Any edits to templates must be done via code, so there is ZERO options for self service if you don't know how to code. Copy and pasting from the old order printer to the new one does not work as it claims it should, there are a lot of things that don't carry over (like pictures, tag lines, QR codes for discounts, etc)
Hi, there! If copying and pasting your existing templates isn't working, it is possible that you have legacy variables in place that need to be updated. Details on migration between the old and updated version of the app can be found here: https://shopify.link/18NL. If you need help, Shopify's Theme Support team may be able to assist with minor adjustments within the scope of the Shopify Design Policy. For any adjustments outside of our scope, I recommend posting a question in the Community forums: https://shopify.link/7kzD. -Sophia, Shopify Support
Had no issue with installing, migrating the template, and implementing it into the workflow of our daily operation.
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there.
Thank you for taking the time to share your feedback with us.
We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
I wanted to import the templates from the old app into the new one, but the fonts are not being carried over.
Hey, there! If the font changes you want to make are within the scope of our Design Policy, our Theme Support team may be able to customize the for you. Please get in touch with us via the Help Center so we can look into this: https://shopify.link/1w5D. If our Theme Support team isn't able to help, I recommend posting in the Shopify Community forums for suggestions from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support