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new migration built in to order printer app worked easily and flawlessl.
great job!
Dear Shopify Team,
I am writing to express my heartfelt gratitude for your prompt and supportive response to the concerns I raised regarding the Order Printer app. The creation of migration tools from the legacy Order Printer to the new app is a testament to your commitment to customer satisfaction and service excellence.
The successful migration of all my templates to the new app was seamless, and I am delighted with the outcome. Your assistance has not only addressed my immediate needs but also reinforced my confidence in Shopify as a platform that truly listens and responds to its user community.
Thank you once again for your exceptional support. It is actions like these that solidify our partnership and make Shopify an indispensable part of our business operations.
Kind regards,
Emergency Gear Backpack
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Original Review:
Dear Shopify Support Team,
I am writing to express my deep concern regarding the recent changes to the Order Printer app. While I appreciate the new version’s ability to quickly set up and print custom packing slips, invoices, labels, and receipts, the critical issue lies in the requirement for major customizations.
The statement that “Shopify Theme Support can assist with minor customizations” does little to alleviate our concerns. For many of us who lack expertise in HTML, CSS, and coding, major customizations are now an insurmountable challenge. The need to hire third-party apps, designers, or developers incurs additional expenses that significantly impact our businesses.
As business owners, we rely on the tools provided by Shopify to serve our customers effectively. The original Order Printer app was a testament to Shopify’s understanding of our needs, and its removal has left a significant void. We are not merely users; we are your partners in commerce.
Therefore, I strongly request the reinstatement of the original Order Printer app. Please consider the collective voice of your user community, which relies on the robustness and dependability of your platform. Swift action to address these concerns would demonstrate Shopify’s commitment to supporting businesses of all sizes.
Thank you for your attention to this matter.
Hi, there. Thank you for this review and sharing your experience. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. We have updated our migration guide (https://shopify.link/18NL) to include examples of the most common customizations (https://shopify.link/p131) to help with this transition. We also hope to further automate the template migration process going forward. If you need any help with the app in the meantime, please don't hesitate to reach out to our support team here: https://shopify.link/vRnL. -Erin, Shopify Support
Great app, more customisable if you are using AI to write the code, below is the code I use if you are interested
Cart Note, Order Tag, Buyer details is included in the packing slip
Packing Slip
Order {{ order.order_name }}
{% if order.po_number %}PO # {{ order.po_number }}{% endif %}
{{ "now" | date: "%B %e, %Y" }}
From
{{ shop.name }}
{{ shop.address | format_address }}
{% if order.shipping_address %}
Ship to
{{ order.shipping_address | format_address }}
{% endif %}
Order Details
{% for line_item in order.line_items %}
{% endfor %}
Check
Qty
Item
{{ line_item.quantity }}
{{ line_item.title }}
{% if order.note %}
Note: {{ order.note }}
{% endif %}
Buyer Details:
{{ customer.name }}
{{ customer.email }}
{{ customer.contact }}
Order Tags:
{{ order.tags | join: ", " }}
One of the best apps on shopify. Code is also very easy to edit. I added barcode option and changed text font, was a breeze
thank you for making it easy to import previous template
much appreciated
Just installed and seems to work well. For those who wish to install their UEN Number (business registration) just include this code:
Unique Entity Number (UEN): YOUR_UEN_HERE
I included mine right at the bottom.
I think people just jumped on to write a review before really diving into the new app. I successfully transferred all of my old templates. Although, I did have to rework them a little bit.
I am not sure about adding images, but that isn't something we utilize so can't help combat that negative review. Overall, it was an easy switch and it's an easy app to use.
After a long winded process in transferring my existing tempates, the problems have been solve and it works as it should.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. We are always looking to improve, so we appreciate you taking the time to explain your pain points with our app. -Emily, Shopify Support
Very Good. Simple and easy to use.nice app
Once customized it works well. I am disappointed that a new version is coming out. The version I am currently using is now being called the "Legacy" version. I was encouraged to install the new app. I did install it. All of the settings from the old app which I paid someone to customize do not carry over. Shopify must assume that all of their customers are efficient in back end programming. That is not the case. I tried to get help from the "chat" support feature. Epic fail which is typical. Not that the chat person was not trying. He was but since I am not savvy working the back end of software his recommendations are not good enough. I tried to follow his instructions but I can't complete the task. Shopify used to have a good phone support option that they eliminated. Very bad mistake on their part. I have requested a phone support option and they refuse to offer it. When it was available it worked amazing and we always were able to get our issues resolved. The reason is because the phone support person could log into my computer and show me exactly what to do. With the chat support it takes a very long time and simply does not work in most cases. Now I am on my own and unfortunately I am not a happy customer.