Shopify Order Printer

**have tried to put our customised template in the new order print app and it will not work. Have followed the instructions to show certain information - guess what still not working. Spoke to live chat, need to wait for the theme team to get back to me, when will this happen? having extreme troubles printing today and no one can help as we aren't in USA business hours. GREAT CUSTOMER SERVICE. not sure why you changed it 118 one star reviews says it all. How about you listen to your paying customers???**

Why fix something that wasn't broken, typical shopify, works on things that aren't required, still haven't come up with a concept to know when an order has been downloaded / printed, I had to create my own tags to say last printed, pity that cant work on other things in the back end like being able to sort products by price, can live on the website, but not in the back end for editing prices, only asked 5 times over 2 years, get told thats a great idea, guess they are too big too listen

Had to hire a so called "SHOPIFY EXPERT" to fix all the code for this template to work. They said no problem, 2 days. Took 2 weeks.
Still does not look 100%. How do you even adjust the font size. It's so small it is hard to read. Not happy, why fix something that was not broken in the first place... Do better!

POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template?

Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.

There is zero support to customize invoices and no simple transfer. Support will forward you to the help documents (that you have probably already read) that do not make it easy on someone who has no real coding experience. When you press support for further help, they will forward you to a Shopify service that you'll need to pay for.

The least they can do is create a library of functional templates for their customers. However, it doesn't seem like too much to ask for a template builder.

Maybe they should consider fully flushing out their apps before launch? They have done another half-attempt at an app we tried --for subscriptions. Why waste the effort making a terrible product?

It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.

I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!

Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.

Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost.

Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load.

This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It!

Someone should be held accountable.

At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this.

This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to.

Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.

While Legacy may not have been the excellent this is so much worse. To change anything, even take prices off, add shipping method or order date, requires a change to the code. This is not feasible for many small businesses. If you're going to update make sure it's easy for small businesses to customize. Don't make us pay for 3rd party apps for something we already have. Please make a way to edit without needing to know how to code.