Recensies (281)

Algemene beoordeling
2,4
Cijfers per recensieniveau
  • 22% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 59% recensies zijn 1 sterren
6 augustus 2024

Worked great for me! There were a few areas I had to fix but other than that, moving from legacy to this app was fairly easy.

Dyeing for Cross Stitch
Verenigde Staten
Ongeveer een maand gebruiken de app
22 mei 2024

What a mess! Why replace a perfectly functioning App with a new App that makes no real contribution? All the custom templates I had created have to be redone, the code I had written doesn't work in the new App. I'm very, very disappointed! I will use the previous Order Printer Legacy App as long as I can and I hope that Shopify will intervene and fix this serious damage.

LOVEDOORMAT
Italië
2 maanden gebruiken de app
Shopify heeft geantwoord 31 mei 2024

Thank you for your feedback and review. We switched over to a new tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support

29 mei 2024

It has been most difficult to transfer our invoice templates to this app from the legacy version. I've had to teach myself enough coding to be able to figure out how to make the old template work here, which has taken me so many working hours, for there to find out afterwards that there's issues that many other people are experiencing because they haven't even been fixed by the developers yet. After all that work our template isn't ready to be used yet because there's no solution to page breaks, and the time to use the legacy version is running out. I'm sure I'm speaking for many of us users when I ask for an extension on the legacy app availability, or these issues being fixed asap AND providing sufficient support to those users that don't have the resources to deal with it themselves.

Caroline Gardner
Verenigd Koninkrijk
13 dagen gebruiken de app
Shopify heeft geantwoord 3 juni 2024

Hi, Caroline.

We appreciate you taking the time to reach out and provide your feedback. Please rest assured that we will share your feedback with our product development team to look into.

If you require assistance with the app or notice other issues arising, you can contact our authenticated Support by creating a support request through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

6 juni 2024

the new templates do not make any invoice totals....

while the legacy version was doing just great....

KarmaKarma
België
5 maanden gebruiken de app
Shopify heeft geantwoord 17 juni 2024

Thank you for sharing this feedback. The Shopify Order Printer app should be able to calculate the totals in the invoices. However, if you require assistance with customizing the template, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and let our advisors know that you'd like to create a customization request. Cheers. -Elias, Shopify Support

1 juni 2024

I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!

Delaney & Co. Mailers
Verenigde Staten
16 dagen gebruiken de app
Shopify heeft geantwoord 3 juni 2024

Hi Delaney & Co. Mailers, thank you for your feedback and your review. We understand changing apps and updating your templates can create extra work and take extra time. We do have some information on transferring your templates over to the new app in our Help Center: https://shopify.link/18NL. I understand that you are having some problems updating the templates to show the shipping method used, our authenticated chat team through our Help Center is available to help with that. -Shay, Shopify Support

3 juni 2024

Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.

Cloth Diapers - Lighthouse Kids
Verenigde Staten
19 dagen gebruiken de app
Shopify heeft geantwoord 10 juni 2024

Hi, there! Thank you for your feedback and review. The new app architecture is designed to allow for more functionality and updates in the near future. I recommend contacting our live support team through the Help Center (https://shopify.link/vRnL) so we can take a closer look at any issues you're having. Thanks again! - Greta, Shopify Support

3 juni 2024

Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost.

Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load.

This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It!

Someone should be held accountable.

SkateXS
Verenigde Staten
17 dagen gebruiken de app
Shopify heeft geantwoord 10 juni 2024

Hi, there. Thank you for taking the time to leave us this candid feedback around the new Shopify Order Printer App. We appreciate all of the feedback being shared around this launch, and appreciate the passion behind letting us know about how folks are finding the new version. We recommend reaching out to the Shopify Support Team directly (https://shopify.link/vRnL) so we can provide some assistance with resolving any specific issues you're encountering. -Imogen, Shopify Support

Bewerkt 28 juni 2024

Shopify forcing the migration without putting any measures in place to help support template migration is a joke. Shopify is not the company they were 10 years ago, absolute travesty.
*** UPDATE *** Using the app further it is far and above a DOWNGRADE from the previous Order Printer app. Shopify is USELESS in assisting with migrating order templates. I have had to figure out liquid coding on my own and even then it barely works. This app is terrible and Shopify should be ashamed for their complete and utter failure to migrate effectively. Shopify is a shell of what it once was.

North Scottsdale Floral
Verenigde Staten
23 dagen gebruiken de app
Shopify heeft geantwoord 11 juni 2024

Hello! Thank you for your feedback and your review. We do have some information on transferring templates over to the new app in our Help Center here: https://shopify.link/18NL.

We updated the app to improve its performance, but we can completely understand how changes like this can impact merchants. I'm happy to pass this feedback on to our team who looks into improvements we can make. - Moira, Shopify Support

3 juni 2024

I'm only using this app to print an invoice for B2B customers when needed. Given this use, I do believe this app is an improvement compared to the legacy app. The standard template looks much better, and with some HTML knowledge you can improve the template.

Teasenz.eu
Nederland
8 maanden gebruiken de app
6 juni 2024

I really can't see ANY benefits to this new app. We copied our templates and it's unusable. After a few hours we had got it almost back to as it was by changing the variables. Luckily I know a bit of liquid coding but I know many do not. What was the point in that in all that work - what have I gained? Shopify say there is going to be a migration tool coming soon... I don't think it can come soon enough.

HobbyTrax
Verenigd Koninkrijk
6 dagen gebruiken de app
Shopify heeft geantwoord 11 juni 2024

Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support