Shopify Order Printer

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original form that all in our shop and customer base are used to looking at. The legacy app is good until August 2024 so don't be in a hurry to update any time soon.

Update: All the bugs look to be worked out. Without the help of Chat GPT, it would have been difficult to customize the template. All is well now and using it daily

UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR!

Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY

If you de-select the "packing slip" option, it says unable to find order on shopify POS. I wish shopify would stop changing things that no-one has asked for and work on the multiple other issues in POS.

Expect lots of bugs and zero help from shopify support as shopify requires transition to this "new" Order Printer.

This "new" Order Printer does not work correctly with any customizations/templates from the "legacy" Order Printer, and Shopify's support staff are zero help. Shopify's support page on transitioning from the "legacy" Order Printer to this "new" Order Printer is woefully inadequate, too.

With this new Order Printer, Shopify changed all their liquid formats plus simple template code that worked perfectly on the "legacy" Order Printer no longer works on the "new" Order Printer...and nobody at Shopify can say why...or offer real solutions.

What's more, if you use any 3rd party providers on your shopify store to help manage inventory, pickup/delivery, locations, bundles, discounts, tipping, just about anything...expect additional issues using this "new" Order Printer...and Shopify support is again zero help because they use 3rd party providers as a scapegoat.

Don't get us wrong -- the "legacy" Order Printer was far far far from great...it required a TON of template customization to be even remotely useful.

This is still the same for this "new" Order Printer...except that Shopify has thrown in the "bonus" of mysterious liquid and code changes (seemingly in secret, leaving both customers and support staff to stumble upon them as bad surprises). With this "new" Order Printer, Shopify shows yet again how out of touch they are with us customers doing business in the real world.

Difficult to see this "new" Order Printer as more than a thinly veiled attempt to squeeze more money out of customers by providing substandard products and service that leave customers in the lurch unless they pony up $$ for a yet another 3rd party app to band-aid Shopify's poor product and service.

Do better, Shopify. If we don't say something, they never will.

Re-creating our invoice and packing list templates in the new app took about half an hour. It required reference to the documentation but was not hard. The new app is functionally very similar to the old, and I don't really understand the reason for its existence, but changing was not as big a problem as I had been led to believe by all the negative reviews.

One minor gripe is that when you print to PDF from a browser, the saved file takes its name from the title of the page. This used to contain the order number, which was convenient. Now it does not, which is inconvenient.

WHY? Why would you subject us to such an app? Almost useless- missing data (SKU's), hard to read- too small font, no lines, etc. etc. etc.

Going back to legacy for now then looking for something else.

I would give this a negative star if I could. This app is awful. The templates are horrendous. It doesn't include the notes. I have used Order Printer and (paid) Order Printer Templates for years - super easy to customize and looked great. Now they are no longer supported and we're directed to use this awful app. Do better, Shopify.

This update is a significant improvement for us! We now have the ability to include more detailed information in our invoices and packing lists, thanks to the use of metafields, customer notes, and a wide range of variables and styles. While the new requirement for object names in variable names was unexpected, it ultimately allowed us to enhance our documents exactly how we wanted. It would have been convenient to automatically transfer the old Order Printer Templates, but we understand it’s a complex task.

Overall, great job on this much-needed upgrade!

Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.

We have been fairly happy with the new Order Printer. Customizing the template worked out for us. A couple of things we would like to see, however. 1) A unit price (or price each) and then a total price for each line item ordered. 2) On local pickup orders, have the Packing Slip show the name, address, phone, etc. of the purchasing customer.