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Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero.
Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath!
I don't understand code so have no idea how to alter anything so lets look for a new app!
Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and share specific comments through a support ticket at https://shopify.link/WJna. Our support team will be happy to pass them along to our app development team. -Summer, Shopify Support
After update the new version, my template could not be shown all details.
Hello there. We appreciate you for sharing your concern. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shop Support
Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app to this new version, refer to our Help Document for guidance: https://shopify.link/18NL. If our help document doesn't assist in resolving the specific issue you're facing with the new app, please reach our to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
For the life of me I cannot figure out how to import my previous template. I contacted support for assistance and after wasting 90 minutes of my time with a support person who was akin to a receptionist, I STILL do not have my previous template imported. Shopify and their support & apps are NOT as good as they used to be. Sad face.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. To migrate any custom templates, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Wow, this is just laughably bad.
Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement.
I will hold out hope that Shopify makes this app functional by August.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
Early on this app was a mess, but now it looks like most if not all of the issues have been cleared up. Using it daily just like the legacy app with no more issues.
Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments.
Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https://shopify.link/2Zoy. -Sophia, Shopify Support
definitely not apples to apples here. they tell you to just copy and paste your old template but it just breaks other things on the template. there's no support too. why change something that wasn't broken?
Hey, there! It's possible that your previous templates contain legacy variables that need to be updated for the new app. Check out our migration guide here for details: https://shopify.link/18NL. Our team is here to help 24/7 if you require further support: https://shopify.link/1w5D. -Sophia, Shopify Support
The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.
Hi, there. Thanks for your review of the Shopify Order Printer App. If you're experiencing issues with transferring your template to the new Order Printer App, please refer to our Help Doc for assistance: https://shopify.link/ABVA. If you experiencing any additional issues, or need some more support with making this migration, reach out to our Support Team here: https://shopify.link/vRnL. -Imogen, Shopify Support