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We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.
Thank you for your review and providing your feedback. I have gone ahead and provided your feedback to our team as we are always looking at ways to improve our platform and ensure our merchants are able to run their business with ease. -Emily, Shopify Support
You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).
Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.
Hello Seinde Signature, thank you for taking the time to share your feedback. I'll let our team know about your review .They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Stuck with unused WisePad3 device.
I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.
Hi there, thank you for your feedback and your review. I definitely understand where you are coming from on this. We do provide a 30 day no hassle return policy, which can be initiated by the merchant at any time. You can find this information in our Hardware Store here: https://shopify.link/g8RM. We do not accept returns after the 30 day window has ended. Our retail support team will be happy to assist with any questions you have about this policy. -Shay, Shopify Support
Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade
Hallo Styleplanet, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen. Ich habe den Google-Übersetzer verwendet, um auf Ihre Bewertung zu antworten. Was das Problem betrifft, das Sie hatten, ich hoffe, Sie konnten es lösen. Das Problem scheint mit einer Drittanbieter-App zusammenzuhängen, die Sie mit der POS-App verwenden. Wenn die App aus dem Shopify App Store stammt, würde ich in diesem Fall empfehlen, sich an unseren Support zu wenden, und wir können versuchen, Sie zu erreichen an die Entwickler der Drittanbieter-App.
All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.
BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!
The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.
Hey Nomad Roasters! The card readers do naturally go to sleep if they haven't been used in sometime but pressing the power button should awaken the reader. What card reader do you have? Are you still having issues with the reader staying awake/connected? If so, please reach out to our retail team as they will walk through getting your reader back up and running. Support is open 24/7 for your convenience!
We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.
I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.
I appreciate you sharing this with us. If you're using Shopify Payments, payouts do not happen on weekends or holidays, but will typically happen on the next business day. While banks can take 1-3 business days to process a deposit, it certainly sounds unusual to be waiting 8 days. Further investigation is required to determine what caused the delay, and the team handling your ticket will follow up with you as soon as they have more information. Regarding the QuickBooks connector, I believe you're referring to a third-party app. I recommend reaching out to the app developer if you haven't already, as they should be able to assist you with syncing your information accurately. -Sophia, Shopify Support
Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.