Point of Sale , 502 anmeldelser

We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers.

TO INTUIT.... why did you entrust us to Shopify.

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly.

We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code.

I advise against getting invested in Shopify POS.

This is probably not even made by any retailers, first of all, you cant make an exchange - and if you want to refund something it takes ages! The pos isn't ready to action yet, you should also have a look at the way you are printing barcodes/labels - i'm using a Star TSP700II Thermal Receipt/ Label Printer - works perfectly - please use all your development resources on your POS and make it work like a pro, theres a huge gap in the market !

So shopify please have a look at the danish based POS "Wallmob" - they know whats up, then make Shopify pos like that, you could save me thousands a year!

We tested it out and have decided to hold off on this app for the following reasons:

1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system.
2. No way to exchange products
Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out.
3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost.
Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use.
4. Unable to assign customers to customer groups for predefined discount rates.
5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers.
6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list.
7. Cost is too high for a product this basic.

We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.

This is by far the most anoquated and difficult system. Furthermore Shopify should catch up with the times as people have been requesting desktop and pc option since 2016 and earlier. They force you to buy their equipment and it is a joke at best. The industry has moved on from this crappy equipment and so should shopify. Many of shopifys own aps do not work with POS and processes are aweful. We have tried everything to try to get their support but keep getting run around and being told this is not normal issues. LIES

Eventhough it is the native app for shopify, it has recurrent connectivity and sincronization issues with barcodes and inventory
It is unpractical that only certain hardware is available for use with the app, and that this hardware is unexistent outside certain countries or extremely expensive.
It makes no sense that my current computers cant be used, and im forced to use tablets of mobile devices. This issue, next to the associated hardware makes scaling extremely expensive, and opening new venues implies purchasing the expensive and selective associated hardware.
Finally subscription costs are expensive, charging 80USd for being able to associate sales with employees. This should be a basic feature of the app, included with the plus 1000USD i pay monthly for shopify

TERRIBLE APP, doesnt work in PC only in expensives equipments

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS.

Update: Still awful. There is an update just about every day and it is even worse than it was to start with.

One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.

All the features on the POS PRO (Upper-tier subscription service) are completely unnecessary for the POS system and can be accessed through the Shopify back-end on a laptop or desktop computer.
However, Exchanges are completely necessary and are not included in the free version. Wouldn't mind, but you can also only preform an exchange on a transaction once - if a customer tries to exchange an item they've already exchanged they are unable to do so. The price for this subscription should be at best $30 CAD a month. $120 CAD a month is an absolute robbery. Does Shopify not have enough money already?