Point of Sale , 502 arvostelua

Shopify sells you this app with certain features, then at a whim, and with no notice to the users, takes away those features and functions. It is routinely changed (with no notice) so that you end up with multiple errors at the check out and constantly have to re-train staff, and re-work all your processes.

As an example, the save cart feature (which they still advertise as available) is gone. The 'improvement' is clunky, hard to use, and full of bugs. They removed the one button to search for a client in your system to assign to a sale. They introduced a bug where the cursor jumps in the middle of you typing. They changed the only good thing they had (their search engine) so now it tries to auto correct your spelling, for names!

This is just the most recent in a long line of frustrating choices by the devs at Shopify. Their careers page actually shows you they *encourage* their staff to change fast and create chaos. It's literally their value set and culture - to make sure that there is no stable system for users. We actively search for other pos systems routinely, and will continue to search until we find something that is better or Shopify finally listens to its user base and corrects this poorly designed system. We feel trapped and lied to. Go read the user forums before you decide to use this system.

We do not recommend this app.
Recent changes to the app were not implemented with us (shop owners) in mind. It was cumbersome and didn’t work correctly leaving our customers sitting at the counter…waiting…while we tried to ‘correct’ or re-enter their order! It seems the developers are not familiar with how shop owners utilized this app and install upgrades without warning, that do not work correctly and create bad data. Support for this app is sub-standard. It took about 6 weeks for a resolution to one of the issues and then created another. We have been using it for years and it had been pretty good.
Currently it barely deserves a one-star.

This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.

I’ve been using the save cart feature on the normal version of POS for a few years now, and while it wasn’t perfect, it did the job.

Shopify has now made this a pro feature, but the save cart option doesn’t actually work.

I spoke to them about and they stated that they’re still fixing bugs on it.

So, I’m paying for a pro feature that doesn’t actually work? You released a new update with the feature being ready?

I spoke to someone about going back to the old software while it was being dealt with and they said they would need to get back to me. Well it’s been 7 days and no response.

Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business.
Really they need to reintroduce the feature else will need to look at Square POS again.

Stuck with unused WisePad3 device.

I feel really stuck with the NO solution that Shopify offers me.... I bought this WisePad3 before a fair. I was waiting for a fair to take place and ordered beforehand and then I did not use it and it was a horror to find the info to send it back to. It was a complete quest to even find the return possibilities. The device is unused, not even opened. I hade to go through a long servive procedure before I got the email that I am stuck with this and they advice me to sell it on eBay. Can you believe it? I can not understand the non-flexibel attitude of this big company, working with small online retailers.

This app is basically a rip-off. I switched my plan to lite, but it still charged me $89 per month.

We are moving to Shopify POS from another system and all seems good apart from we can not do refunds from our old system. Refunds can only be done on orders done through Shopify POS by finding the original order. Shopify help admits there is no work around for this and they will pass it on to develpment, but looking at the chat around this it has been an issue for 5 years now!
How can you have a till system where you can not account for refunds?! We can't even reconcile our cash easily everyday.
Surely a refund button is an easy implementation, with staff permissions.
Also price overrides need to be allowed for certain staff members . It is currently too complecated. Shopify developers need more time in actual shops to see what is needed and how difficult certain tasks are.

We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes.

So, think carefully before purchasing this product with a Wisepad.

Shopify POS has worked great for my business because I have a brick & mortar location and do pop-ups as well. This allows us to have the location open while doing the pop up! Love it!