Point of Sale

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.

I really like this interface and is something I have been hoping for. Stripe needs to go though with taking over the whole site. A week to get paid and won't let us ecig merchants sell online. I'd rather use Square for the POS app and let my cc processor run the site. If I decide to keep it, I'll just except square via its own app running a separate cc scan in Square.

The app definitely needs some layout and user interface work. The cart is not accessible from every screen which makes adding and removing items more difficult and require more steps than necessary. When you add an item to the cart, you can only add one item. If you need to change the quantity of any item you have to go back to the menu, go back to the cart then change the quantity. You should just be able to change the quantity before you add the item to the cart. The "Ship to customer" option is only available at the beginning of the sale which is incredibly inconvenient. When my customer decides half way through the sale they'd rather ship instead of carry the items with them. If anything the "Ship to customer" option should be a separate page or section before you check out the customer with a simple toggle switch that enables shipping or pick up. My last complaint is that the bluetooth does not reconnect to the card readers if you walk away from your paired reader. In order to get the readers to reconnect I had to either make the my phone or iPad to forget the device or completely restart my phone or iPad. I gave the app 2 stars because it did perform enough for me to make sales but the overall inconvenience of how the app is laid out made my sales in a fast paced environment more stressful as opposed to helpful. I really hope Shopify updates the app to be more user friendly and streamlined. I'm going to try and use it one more time before the end of the year, and if it's still PITA, I'll defiantly be switching to a different option.

I would like to see some customization of receipts. Customers are so confused because the receipt shows each item with tax included in the price. We would rather show the taxes as a line item at the bottom like 99% of every other store out there ;)

We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.

I would never recommend shopify to anyone who likes to have good customer service and get their payments in a proper amount of time. We have had nothing but issues with the payments taking 8 days to go to bank, to the connector to quickbooks desktop connecting but putting all of the information in the wrong place. It has been a nightmare. We spend hours on the phone with the customer service people and then they tell that they will have a team email us. The communication is terrible and we have only had this system for less than a month.

We specifically moved to Shopify because our old ecommerce did not have a POS component and our POS system was separate from ecommerce. We decided that having both in one was a win win situation. Well, after we moved our website over successfully (SHOPIFY REALLY IS THE BEST ECOMMERCE SOLUTION!!!!), we decided to start tackling the POS side and came to discover it is woefully lacking. For example, I don't want our employees to add any discount code but rather to select from discount codes I pre-create. It doesn't even offer that. Anyone can give any discount they want and word it any name they want. It's cray cray- so in the end, we have decided we love the Shopify website and we love our eCommerce solution so I am actively looking for a way that both of those can integrate rather than using Shopify's POS. I really hope they can make it better and stronger in the long run.

The point of sale app is very useful for seeing what orders have been made and for viewing analytics about the sales on that particular day such as the top products by net sales and the net payments by type. The point of sale also offers to set up custom payment methods such as a different credit card reader and gift vouchers for example which is very useful.
The app is very convenient as it can be used on the ipad/till in store and can be downloaded on phones too which allows us to see how the store is doing from our mobile devices if we are not in the store.
The only issue with the app is sometimes if we add new products to Shopify it does not sync properly and some products do not show up on the point of sale or some variants don't come up such as certain sizes could be missing, even though they are perfect and correct in Shopify and on our website. The only solution we found to this issue was to delete and uninstall the app and reinstall it and it seemed to have fixed it.
Overall I would recommend the point of sale app, it takes a bit of time to get used to as it is quite different from a regular till and might take a bit of technology knowledge to get used to it, but once you get used to it and give it some time it is very handy to use and handy to keep track of everything happening in your shop. You can also see the orders that have been made online and in store and can filter through them which is another great feature.

Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.

A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.