Point of Sale

I came here to read recent reviews because we are still struggling with syncing between our in-store square system and our Shopify website and I keep HOPING Shopify POS systems have improved. By the reviews I read, obviously not. We've tried Shopify POS TWICE and both times it was unreliable. No peripherals - barcode scanner, credit card machine - would remain connected to the iPad so we would have to jump through hoops, WITH CUSTOMERS WAITING IN LINE to reconnect them. Customer support sent us 3 pages of instructions which were insane & STILL didn't fix the problem. HOW CAN SHOPIFY INVENT THE BEST RETAIL SOFTWARE SYSTEM/WEBSITE BUT CAN'T DO POS WORTH A DAMN? So incredibly frustrating.

Disappointing Support & Lack of Flexibility for Small Businesses

We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity.

When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not.

While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind.
To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good.
Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand.
Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders.
No scheduling for order without clunky third party apps, that are even slower.
Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see.
The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders.
For a product that charges $89 a month, this is just embarrassing.

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card.
2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store.
3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product.
4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system.
5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order.
I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing;

- Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device..
- Cancellations should be more accessible..

I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back".

The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit.

It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.

Key Issues:

Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.

Nobody to help you out with transitioning from existing to Shopify POS.

Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.

Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.

High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.

In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...

The POS idea is good but the product is below standard.