Point of Sale

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.

Lässt sich recht gut mit arbeiten, nur beim Checkout fehlt mir eine komfortable Funktion (die jetzige Trinkgeldfunktion ist zu umständlich), um den vom Kunden erhöhten Endbetrag ("Trinkgeld") einzugeben und darauf basierend dann die (schon vorhandenen) Wechselgeld-Infos zu erhalten.
Alles in allem würde ich aber sagen, dies ist "Jammern auf hohem Niveau" ;-)

The benefit to the Shopify POS is that it integrates your online store with your brick and mortar store and syncs the inventory. This saves a lot of labor time. It is also easy to use and doesn't require much training.

The Cons...

It only works with certain overpriced equipment.

There is no option to exchange an item, which is a pretty standard thing amongst POS systems. You must refund as store credit and then use store credit to purchase the new item. The system does not keep track of the store credit. You only have a receipt to go by. There is nothing to stop the customer from trying to use that store credit again.

You need to use Shopify as the payment gateway otherwise you cannot use their card swiper and will need to process credit cards with a different system (Shopify tech support tells you that you can use any gateway without mentioning the fine print).

It allows employees to discount items up to %100 off without the need of a managers approval. However, it does not allow you to change the price of an item when checking out a customer... only lets you discount. This issue came up when there was a mistake with the price of an item and my employee had no way of correcting it at time of checkout.

The system constantly loses contact with the wireless barcode scanner, card swiper, and receipt printer. You have to restart the POS app to reconnect them while the customers are standing and waiting.

Overall, it is a good system to help keep track of all of your stores and sales. If inventory syncing is not that important for you, there really is no reason to overpay for the Shopify POS.

The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

I guess this system works best for an online store. For my physical retail store it lacks a lot features Counterpoint POS offers with their basic service.

I will be closing my store with shopify.

This is a good app unless you do a quick sale and need a decimal point on the number pad. I have a fabric shop, where customers buy in all sorts of increments and this POS does not work for this. I contacted support about this problem and their advice was to make customers purchase in set increments - I don't think so!!! I will be cancelling this app.

We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.

Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process.

Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge).

Only reason still have this app is it is a stitch-up for some Stocky app functionality :(

You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).

Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.