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As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process.
We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve.
I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do!
1. Offer a minimum quantity, for example we don't deliver less than 4 jugs.
2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount.
3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe.
4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration.
5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them.
6. Make a nice customer interface that lets business choose what options customers can edit.
Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.
Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions
I like it! I am so happy that shopify just came out with this! or at least i am just now finding out about it.
I would like to have a dropdown menu for the subscription choices so it's not so bulky since i have 4 different option choices.
doesn't even work properly, did not show on store front
Hello,
We apologize you are having trouble with our app.
You may also find our help documentation useful - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions . If you need more help, please contact our support team at for assistance. We're here to help.
Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.
Hi there,
Thank you for your valuable feedback.
We have implemented your requested and shipped the ability to support translations to local languages for the app.
Hope this helps! We appreciate your continued assistance in the development of our app.
Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions
I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped.
Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.
Hi,
Thank you for taking the time to provide us with feedback.
While our app is designed for simple uses cases, we will inform our development team about the inclusion of specific dates for shipping and charging of subscriptions.
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
I wanted to switch from Skio but quickly ran into a show stopper: The delivery interval dropdown doesn't support days (my supplements come with a 45-day supply). I expected more from a company like Shopify.
Hi,
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.
We’ve shared your feedback internally about including days as a delivery interval and added it to our list of potential improvements.
Best,
Ameya Bongale
Product Manager, Subscriptions
Have not launched yet, but the onboarding is very smooth. Native Shopify menu of course, quick and easy addition of selling plan and frequencies (along with discounts per frequency).
Shopify calls subscriptions "Contracts" and shows up in a contracts sub menu.
Widget needs to be installed in theme, and the customer needs a way to access a portal - which Shopify has married to the new customer login 2.0
So far so good...
Works Supper Good.
Neat
I am unable to find where can I localize the subscription plan labels, for example, "Delivery every month, 10% off". I managed to localize everything except for those options.
Hi there,
Thank you for your review and feedback.
We have now shipped the ability to localize the subscription plan labels. You will now be able to translate the plan name for subscriptions.
Hope it helps!