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I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.
After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello,
We apologize that you are having trouble using the app.
Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
As many have already mentioned - I have been waiting for this app to come out for ages. Thrilled it is finally here.
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The interface is clean and simple and looks great on our site. That's an awesome plus.
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The customer-facing interface and account management are clean and function very well. This was always a big problem we had with other paid subscription apps. We want to make it really easy and transparent for customers to view and edit their subscriptions.
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The only negative piece of the app was that porting over previous customer data from other subscription apps was overly complicated and very painful. While there is some documentation, you will need to translate the info from your previous tool, and the process can be very manual. That being said - the Shopify support was outstanding, and they helped us work through these issues. Without Shopify's support working through the import of old data, we would have had to ask all customers to sign up again, which would have been painful.
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My only immediate request for the app in future updates is that the analytics become a bit more detailed. It would be really nice to be able to drill into the data.
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I would give this app 5-Stars because a) it's great to have a simple native subscription app, b) it's great that it's free, and c) Shopify support was fantastic as we worked on transferring over.
Good in theory, but not quite ready (for me).
I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries.
Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions.
I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)
Hi there,
Thank you for taking the time to provide us with feedback.
We apologize that you ran into issues using Shopify Subscriptions especially in the context of using it for a service-based membership.
We’ve shared your feedback internally with our teams. Please continue to reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product, Shopify Subscriptions
Facile à installer et à configurer. Excellente application
The setup guide is bugged, but the app is working as intended. I'm glad this app is finally native and free. Please add more features and continue to work on bugs. This app has so much potential. Thank you!
Great will recommend
-Can't translate
-Subscription appear both in product page + footer
-Sometimes it can't add to cart
-There should be a dedicated subscription page with bundle selector.
-I hope shopify will improve the product because I was waiting impatiently for this app to be released.
Hi,
Thank you for taking the time for providing us feedback!
For challenges you faced in the subscription widget appearing in the product page and footer, we recommend reaching out to our support teams. They will guide you in helping fixing it.
We hear your feedback about adding translations and bundles support. We have informed our development teams about it and included it in our list of potential updates.
We value your time in contributing to the evolution of our app.
Best,
Ameya Bongale
Product Manager, Subscriptions
Formatting of the app does not reflect the advertised picture.
Easy to set up but not flexible on customization.
App has two default options one for regular subscription and one for auto charge without a way to turn one off.
Would be nice to be able to edit the wording used for the subscription.
Hi there,
Hi, we appreciate your feedback about customizations!
While our app is designed for simple uses cases, we will inform our development team about your feedback for support for customizations in future updates.
We value your contribution towards the evolution of our app. Thank you taking the time to contribute.
Best,
Ameya Bongale
Product Manager, Subscriptions
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there,
We apologize for having a poor experience using Shopify Subscriptions.
For the application of discounts, we would recommend turning on the offer discounts option within the app.
You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help!
Best,
Ameya Bongale
Product Manager, Subscriptions
So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!