Shopify Subscriptions

L'app ne fonctionne tout simplement pas.
Aucune commande générée en 3 mois malgré plusieurs contrats actifs avec des moyens de paiement qui fonctionne. Plusieurs centaines d'euros de CA perdu et aucune explication ni solution de la part du service client.

an amazing sales channel that is so easy to setup and manage. Many customers don't want the hype of a club but would jump at the chance to receive regular shipments of their favorite products and get discounts for subscribing frequency. A perfect solution that does not take an army to setup and manage.

Great app makes subscriptions really easy. Would be great if emails were included in the download.

Not usable. No matter what I do, when you try to add an item to the cart, it says "Variant can only be purchased with a selling plan." I've contacted support and they have no idea what's going on either and that it's a backend problem only they can fix.

Feature request — allow merchants to set which purchase option is
pre-selected (EU/French consumer law issue)
Hello,
I run a Shopify store in France and I use Shopify Subscriptions.
On the product page, the subscription option is pre-selected by default, and
the one-time purchase option requires an active click to be chosen. As far as
I can tell from the app block settings, there is no way for a merchant to
change this — the settings only expose widget style, colours, borders and the
policy URL.
This is a problem under EU law. Article 22 of Directive 2011/83/EU requires
the trader to obtain the consumer's *express consent* to any payment, and
states that consent cannot be inferred from default options the consumer must
reject. A recurring payment commitment that is selected by default, and which
the customer must actively deselect, falls squarely within that concern.
In France, the DGCCRF enforces this strictly, and pre-ticked options are a
recognised dark pattern.
The consequence is that French and EU merchants currently cannot use the
default behaviour of the app without taking on legal risk — and disabling the
subscription widget entirely is the only workaround.
My request is simple: add a merchant-level setting to choose which option is
pre-selected, with "one-time purchase" available as the default. Ideally, also
allow "no option pre-selected", which is the safest configuration under EU law.
This would be a small setting on your side and would remove a real compliance
obstacle for every merchant selling into the European Union.
Thank you,
Julien Salut —

I would like to be able to emulate customer profiles and get better monthly reporting on run rates. Essentially it would be nice to get more information on projecting cash flows from recurring orders in our subscription models. I have also had a lot of customer reach out saying they are having a hard time to login into the platform. Overall though very easy to set up and the automated features are excellent. Lot of great value.

There is no way to reach out to customer care.

If storefront has "Toggle" Style selected - when switching the Shopify Subscriptions widget from subscription to one-time purchase, the hidden selling_plan input retains the subscription plan ID. The one-time selection is therefore NOT added to the cart as a subscription.

Tested it, thankfully did not make it live, this would really make the customers mad.

Unfortunately, this app has had a significant negative impact on our business.

The biggest issue is that when a customer changes a product variant, the purchase option automatically switches from One-time purchase to Subscribe & Save. In our experience, this resulted in customers being enrolled in subscriptions they never intended to purchase. I arrived at work on Monday morning to find that nine customers had been subscribed incorrectly, and one of our long-standing customers, who has spent over £30,000 with us, decided to stop buying from us because of the experience saying we are a company trying to deceive and scam.

I contacted Shopify Support expecting there to be a setting to keep One-time purchase selected by default regardless of variant changes. Instead, I was informed that this is simply how the app is designed and that it cannot be changed through the available settings.

If you plan to use this app, be aware that it may not work as expected straight out of the box. In our case, we needed a developer to implement a custom solution to prevent the purchase option from changing automatically.

I hope Shopify either adds a setting to control this behaviour or changes the default functionality, as it has the potential to create confusion for customers and unnecessary issues for merchants.

We have been experiencing ongoing issues with customers not being able to modify their own subscription details properly. This has caused a lot of extra communication and confusion between our team and customers.

I have already contacted the app support team regarding this, but so far it seems that they do not consider it to be an issue on their end. This has made the communication quite difficult.

At this point, we already have many customers using subscriptions through this app, so uninstalling or switching the app is not a practical option for us. We really need these issues to be properly reviewed and fixed.

Customers are allowed to choose a subscription, get the discount and then cancel the subscription after they have used the discount for the one purchase which defeats the whole point of a subscription. Customers must not be able to cancel until a minimum of 2 successful subscriptions.