Recensies (109)
Verfijnen
-
Op beoordeling
Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.
it does not work in india.
Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.
Hi there,
Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.
If you are continuing to experience the challenge of contracts not populating on the app, we recommend reaching out to our support teams.
We are happy to continue digging deeper into this to help resolve the issue you are facing.
Best,
Ameya Bongale
Subscriptions Product Team
Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.
Who can give us support for this app that does not work.
Hi there,
We have made updates that solve the problems you faced for the placement of the subscription widget
To ensure the correct placement of the subscription widget we recommend that
- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.
Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page:
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.
-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.
Hope this helps! We thank you for feedback that helped with the continuous evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions
Too many glitches. Works sometimes. Needs serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles since they don't understand their own products.
2. When customer payment fails, no reason is given to us merchants, so we have no explanation for the customer.
3. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
Please work on fixing these issues, otherwise, I am forced to abandoned the Shopify Subscriptions App.
Hello.
Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.
I replicated the steps on the Deli Donut Blend on your store, but could not uncover any glitchy behaviour. All the variants displayed the subscription option every time.
However, if you are still running into any challenges please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product Manager, Subscriptions
App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.
Hello,
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is valuable. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
In the meantime, there is more information on how to migrate customers from other apps to our subscriptions app. I am linking it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps resolve this issue if it's related to importing exisiting contracts from another app!
Best,
Ameya Bongale
Product Manager, Subscriptions
I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Hello,
We're sorry you're having trouble with our app.
We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team.
In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app.
I hope this helps
Best,
Ameya Bongale
Product Manager, Subscriptions
- Limited options generally
- Can't choose to sell all products, or a category or by tag with subscriptions
- Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions.
- No translations possible for text displayed on product page (English only) - Disappointing!
- Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!)
This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using.
I really hope you work on this app!
Hi, thank you for your feedback! We will inform our development team about adding your suggestions as potential future updates. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions
User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.
At this point I don't see how we can keep this app.
Hi,
Thank you for taking the time to provide us with feedback.
While our app is designed for simple uses cases, we will inform our development team of the needs you have highlighted for the future release of our app.
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions