Avaliações (103)

Avaliação geral
3
Pontuação por nível de classificação
  • 34% das classificações são de 5 estrelas
  • 10% das classificações são de 4 estrelas
  • 12% das classificações são de 3 estrelas
  • 13% das classificações são de 2 estrelas
  • 32% das classificações são de 1 estrelas
24 de setembro de 2024

it does not work in india.

GoSwasthya
Índia
8 months usando a aplicação
19 de setembro de 2024

It's a very basic plug-in subscription app – you get what you pay for. We have quite a few frustrations with it from the back-end, and it's not user-friendly for customers to use on the front-end either. So do your research before you commit, as you may be better paying for a subscription service with more bells and whistles.

Jess's Underground Kitchen
Nova Zelândia
6 months usando a aplicação
29 de julho de 2024

The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into:

-customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can only skip/pause/cancel and update billing info)

-when recurring orders are generated, they commit the needed inventory, but when the order then goes through the process and gets fulfilled the committed inventory is stuck as committed and requires a lengthy support ticket to resolve - this is happening with every SKU variant on every subscription order so it very quickly becomes a phantom inventory commitment problem

-There's no forecasting or upcoming order view, even if you export the contracts it exports in Shopify's variant ID (not our SKU#s or UPCs that we would need to cross reference for forecasting purposes)

-There's no way to contact the current subscribers or a given item with a message or new item (i.e. one item is being discontinued and replaced with a like item that they'd likely want to subscribe to)

-There's no setting/way to apply price change logic, if you have prices change, your current subscriptions are stuck at the old price unless you manually change each individual one (I understand how this might be a desired behavior, but that should at least be a setting or option "use current price" or "use original price")

-The app auto-tags orders which is handy, but we have no control over what the tags are, the logic applied, or anything....it's stuck with what the developer set (and you can't even see/change it, you just have to guess based on observed behavior)

Those are just a few of the pain points to managing it as we grow (for context we've been using this app since its 'early access' days and have several hundred active subscription contracts). But again....you can't beat the price.

PureBites
Canadá
6 months usando a aplicação
21 de setembro de 2024

It's just about OK. We had (and continue to have) glitches moving across from Recharge (that got expensive). Really basic subscription stuff like a customer wanting to postpone an order by a few days just doesn't look possible. Even the support help couldn't do it. Having significant doubts about this after a time-consuming migration. Be careful of this app - if you need anything above a super-basic sub, it's unlikely to be what you want...

Russell and Atwell
Reino Unido
About 2 months usando a aplicação
1 de setembro de 2024

Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.

Central Coast Coffee
Austrália
About 2 months usando a aplicação
22 de julho de 2024

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.

Air Filter Hub LLC
Estados Unidos
6 months usando a aplicação
Questão respondida por Shopify 26 de julho de 2024

Hi there,

Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.

If you are continuing to experience the challenge of contracts not populating on the app, we recommend reaching out to our support teams.
We are happy to continue digging deeper into this to help resolve the issue you are facing.

Best,
Ameya Bongale
Subscriptions Product Team

16 de julho de 2024

Overall this is a great app that has had very few kinks. Just really wish there was a way for store owners to easily look ahead on future orders. This would allow operators to better prepare and create a more efficient fulfillment process

Joylight Coffee Roasters
Estados Unidos
6 months usando a aplicação
31 de julho de 2024

I am using to sell a software service. So I do not actually Delivery anything. But Shopify Subscriptions uses text such as:

Delivery every 2 months, $XX flat rate

I can not find an easy way to replace the word Delivery with Charge or other phrase.

I think it would be better to let user to decide how to describe the subscription fee.

bepSmart
Austrália
27 days usando a aplicação
17 de setembro de 2024

Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.

PureClean Performance
Estados Unidos
5 days usando a aplicação
21 de junho de 2024

tres bien et facile

DBFcoaching
França
About 2 months usando a aplicação