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Really disappointing. Selecting to display only subscription as purchase method doesn’t work, product cannot be added to cart. On top of that no trials, poor widget, and lack of possibility to translate.
Unusable
We're sorry you're having trouble with using the app.
You may find our help center documentation useful here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions
If you need more help, please contact our support team for assistance. We're here to help.
Ameya Bongale
Product Manager, Subscriptions
When it reached the third section titled 'Display Subscriptions on Your Store' with the option of 'Install widget,' I encountered the following message in the widget section:
'Subscription widget will only show on
products that have a subscription plan
attached to them.'
I tried everything to resolve this issue but was unsuccessful."
Hello,
Thank you for your feedback. We apologize that you are having trouble using the app.
The banner you see is not an error, but a notification to inform that products that have a selling plan attached to them will have the widget visible.
You can find more information in our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions. If you need more help, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
- Limited options generally
- Can't choose to sell all products, or a category or by tag with subscriptions
- Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions.
- No translations possible for text displayed on product page (English only) - Disappointing!
- Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!)
This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using.
I really hope you work on this app!
Hi, thank you for your feedback! We will inform our development team about adding your suggestions as potential future updates. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions
As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process.
We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve.
I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do!
1. Offer a minimum quantity, for example we don't deliver less than 4 jugs.
2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount.
3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe.
4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration.
5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them.
6. Make a nice customer interface that lets business choose what options customers can edit.
Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.
Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions
Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.
Hi there,
Thank you for your valuable feedback.
We have implemented your requested and shipped the ability to support translations to local languages for the app.
Hope this helps! We appreciate your continued assistance in the development of our app.
Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions
Doesn't support mobile view on your store
We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback.
We value it for the evolution of our app!
Ameya Bongale
Product Manager, Subscriptions
doesn't even work properly, did not show on store front
Hello,
We apologize you are having trouble with our app.
You may also find our help documentation useful - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions . If you need more help, please contact our support team at for assistance. We're here to help.
言語の変更ができないです。
Hi there,
Thank you for your valuable feedback.
We have implemented your requested and shipped the ability to support translations to local languages in the app.
Hope this helps! We appreciate your continued assistance in the development of our app.
Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions