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Shopify Subscriptionsでお客様の生涯価値を向上させ、予測可能な収益を確保
ストアにサブスクリプションを導入して、お客様が希望する商品を定期的に受け取れるようにしましょう。すべての商品、または一部の商品だけをサブスクリプション販売の対象にする場合でも、Shopify Subscriptionsならサブスクリプションサービスの設定と立ち上げを簡単に管理画面から直接行うことができます。お客様は、サブスクリプションの一時停止、注文のスキップ、決済と配送の詳細の更新をアカウントから直接行うことができます。
- 自動請求サブスクリプション (週、月、または年単位で更新) を割引価格で提供
- お客様はサブスクリプションの解約、スキップ、一時停止が可能
- 注文の確認や支払いリマインダーにカスタマイズ可能なメールテンプレートを使用
- レポートを利用してストアのサブスクリプションパフォーマンスを分析
- 既存のサブスクリプション契約を簡単にShopify Subscriptionsに転送
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連携対象システム・アプリ
チェックアウトカテゴリー
サブスクリプション・定期購入タイプ
設定可能な価格設定方式
レビュー (104)
It's a very basic plug-in subscription app – you get what you pay for. We have quite a few frustrations with it from the back-end, and it's not user-friendly for customers to use on the front-end either. So do your research before you commit, as you may be better paying for a subscription service with more bells and whistles.
Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.
Hi there,
Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.
If you are continuing to experience the challenge of contracts not populating on the app, we recommend reaching out to our support teams.
We are happy to continue digging deeper into this to help resolve the issue you are facing.
Best,
Ameya Bongale
Subscriptions Product Team
Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into:
-customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can only skip/pause/cancel and update billing info)
-when recurring orders are generated, they commit the needed inventory, but when the order then goes through the process and gets fulfilled the committed inventory is stuck as committed and requires a lengthy support ticket to resolve - this is happening with every SKU variant on every subscription order so it very quickly becomes a phantom inventory commitment problem
-There's no forecasting or upcoming order view, even if you export the contracts it exports in Shopify's variant ID (not our SKU#s or UPCs that we would need to cross reference for forecasting purposes)
-There's no way to contact the current subscribers or a given item with a message or new item (i.e. one item is being discontinued and replaced with a like item that they'd likely want to subscribe to)
-There's no setting/way to apply price change logic, if you have prices change, your current subscriptions are stuck at the old price unless you manually change each individual one (I understand how this might be a desired behavior, but that should at least be a setting or option "use current price" or "use original price")
-The app auto-tags orders which is handy, but we have no control over what the tags are, the logic applied, or anything....it's stuck with what the developer set (and you can't even see/change it, you just have to guess based on observed behavior)
Those are just a few of the pain points to managing it as we grow (for context we've been using this app since its 'early access' days and have several hundred active subscription contracts). But again....you can't beat the price.
It's just about OK. We had (and continue to have) glitches moving across from Recharge (that got expensive). Really basic subscription stuff like a customer wanting to postpone an order by a few days just doesn't look possible. Even the support help couldn't do it. Having significant doubts about this after a time-consuming migration. Be careful of this app - if you need anything above a super-basic sub, it's unlikely to be what you want...
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Shopify Subscriptionsに関するご質問にはShopifyがお答えいたします。
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