Recensies (16)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 81% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 6% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
Bewerkt 7 december 2021

Na diverse apps bekeken (en zelfs geinstalleerd en weer verwijderd te hebben), bleek ShopKeeper het meest in de buurt te komen van wat we wilden. Met deze app hebben we een eigen design kunnen gebruiken voor onze Shopify giftcards. Een aantal keer contact gehad met Pete van ShopKeeper, omdat een (door ons verkeerd) aangeleverd bestand niet helemaal mooi uit de verf kwam. Het was geen probleem om dit te vervangen. Toen het niet helemaal lukte met het wijzigen van de standaard afbeelding in de mail vanuit Shopify, heeft Pete ook dit opgelost. Heel fijne klantenservice en een app die doet wat hij moet doen!

De Lazyfitgirl Methode (webshop)
Nederland
7 dagen gebruiken de app
4 juni 2023

The app was great for several years until we switched to a 2.0 theme and ShopKeeper provided no support/guidance on how to integrate app into our new theme.

GREER Chicago
Verenigde Staten
Meer dan 3 jaar gebruiken de app
ShopKeeper heeft geantwoord 4 juni 2023

We're very sorry to hear you haven't been happy with your recent support experience. We strive to provide the best possible experience to our customers and we're always willing to go to the extra mile.

If you're willing to give us another chance to make it right, please contact us at help@shop-keeper.com and we'll assign one of our developers to help you work through any 2.0 theme related challenges.

We look forward to resolving all of your concerns!

7 november 2022

We've used ShopKeeper for both our custom design and delivery for a few years now. It works well and allows us greater customization of our gift card experience for our customers.

Sounds True
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
22 december 2022

Really intuitive app and looks great on site.
Great customer support, Pete was fantastic to deal with and sorted everything in great time, even with the EURO/US time difference.
Very Happt

Designer Exchange Ltd
Ierland
Ongeveer 2 jaar gebruiken de app
Bewerkt 8 september 2022

Update:
Great News! ShopKeeper did get back to us quickly. Great job on response time! It turned out to be a problem at Shopify. We had to get our own IT professional involved to diagnose the problem. Frustrating! And...Shopify should be letting the App Developers like ShopKeeper know when they are phasing out Themes for the webpages too. Cluster!! We are happy to know that ShopKeeper was quick to respond and articulate and knowledgeable about their product...even if they couldn't diagnose the issue...they got in there and helped! NO WAY!!!!!! They don't respond to tech issues on weekends and holidays. Our GIFT CARDS WON"T WORK. We can't sell them or redeem them. It is the Friday of Labor Day Weekend. A HUGE WEEKEND in our business. And, ShopKeeper has nobody available to help! We have spent SIX DAYS trying to get this fixed. They were contacted on a Thursday by Shopify. NO RESPONSE. NOT OKAY!

a store named STUFF
Verenigde Staten
Bijna 2 jaar gebruiken de app
8 november 2022

Wir haben die App mittlerweile seit über einem Jahr im Einsatz und bisher keinerlei Probleme. Die Erstellung unseres individuellen Layouts war extrem schnell & unkompliziert. Das Ergebnis ist Top und kommt sehr gut bei unseren Kunden an. Ich kann die App nur wärmstens empfehlen!

BACKYARD
Duitsland
Meer dan een jaar gebruiken de app
7 november 2022

Super useful app with great customer service. We've been really happy and have increased sales because of the flexibility ShopKeeper offers our customers.

Wild Hand
Verenigde Staten
Meer dan een jaar gebruiken de app
1 december 2022

We used this app + the scheduler to create a custom gift card flow that allowed us to include a To/From/Message field with the card and choose to send the card to the recipient later. It was easy to set up, I hit a couple snags but the ShopKeeper team was responsive on email and helped me get it set up and working. Love that we can use our own custom design.

OSEA® Malibu
Verenigde Staten
10 maanden gebruiken de app
6 oktober 2021

There are a lot of different options for gift cards and scheduling, but what really sets this app apart is the support and customer service. Pete and the team are absolutely wonderful. Extremely responsive and willing to go the extra mile. They helped us with our integration and made sure that everything worked seamlessly - even when our customized theme threw up a few roadblocks!

Saratoga Tea & Honey
Verenigde Staten
9 maanden gebruiken de app
29 oktober 2018

This app is a total rip off. Takes your money and does not provide any support or assistance to get your branded card up & RUNNING. They charge you to create a branded card, not sure why they will not let you do it yourself. So you pay extra to design, and charge you the branded app monthly fee , even before you get the card up and working. I had the Easy Card too, and they charged me for that one too. I written 3 times with no response.
A terrible developer and app service. I have to give one star even though I would rate their service with zero stars. Look for another gift card app if your can.

MAJAMAS
Verenigde Staten
24 dagen gebruiken de app