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I've been using the app for about a month now and i am constantly having the same issue where my orders from etsy aren't synching to my shopify store. Which is a HUGE problem to me. I need my inventory to be the same on both platforms. I've contacted support 3 times about the same issue already, they manually fix it every time but why does it keep happening? Sometimes the order syncs automatically, sometimes it takes a few minutes or even hours, and sometimes it doesn't sync at all. It's getting quite annnoying and I'm really considering finding another app at this point because it's enerving having the same issue over and over again especially when you're paying for this service. And their customer support sucks big time!
Hi,
You started using our app since 1 month and you got the issue 3 times and in that 2 issue are with your product/variant mapping which you had to fix from your side and another time happened due to some server issue. However when ever you have reached out to us we responded promptly and fixed your issues. Also for this reasons you have asked app for 2 months free which is not fair at all. Finally you have asked for the refund and we immediately accepted for that. We are continuously working for betterment of the app. Our support team was available whenever you need.
Thanks,
ShopList.
I never got it to work and their support was supposed to email me once they got it sorted its been close to a week now and no resolution. I switched to another app and it works easier.
The automap feature will stop responding after 50 products. The bulk import option is also limited to 10 product at a time. If you have a large store, this will be an issue. The developers do not know how to resolve this.
Beware!! Stopped bulk loading after 28 listings. Tried everything to get the rest to load but then it kept crashing. So I decided to cancel the subscription and its almost impossible! If someone knows how to cancel and get rid of this please post!!!
I contacted the developer and outlined the following 4 errors and they responded saying that the four issues were fixed and three of them are not. Spent (wasted) quite a bit of time trying to get the app to work. Don't recommend it. Automap still not working - My Etsy store has 50 active products and the automapping only sees 34, I manually mapped one product so, now 35 are synced. Still not resolved - When on the Dashboard, why is it importing products that are set to 'draft' in Shopify? Even after removing them, they keep reappearing with every automapping. Still not resolved - On the Dashboard - when on the bottom the filter is set for 100 products and a product is mapped/edited, why does the filter go back to default? https://etsync.waytoapps.com/public/etsylisting
Why does it not stay at 100? https://etsync.waytoapps.com/public/etsylisting?&rows=100 Resolved - Why is there no indication when automapping is completed? A yellow box showing progress appears and then disappears, no confirmation dialog stating that automapping has been completed.
Thank you for your feedback. Regarding 'Draft' products, we have not removed draft products from our app before you perform auto mapping. That is the reason draft products are visible for you. Now Automap will not import draft products. On the Dashboard - showing 10 even after changing the limit to 100 is fixed now. Regarding indication of completion of automapping is already fixed and you have confirmed the same over email.
However all these issues are fixed now. Below screencast is your reference.
https://waytoapps.com/shoplisthelp/automap-alert-filter.html
N o customer service, and the app seems to no do the other thing I need it to do in exporting products to etsy.
Hello,
Could you please let us know the issues you are facing with the app. Our support team is available to fix the issues.
Thanks,
ShopList.