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I really dislike this app. They are hurting our amazon rating.
Every once in a while it is unable to import order from Amazon to Shopify. No notice is given off this, so they of course get lost until Amazon or the customer contacts us.
Also, you can't login to this app directly from Shopify and they require a username. I can't remember ever having created a username for this, so I have no idea where to start. The "forgot pass" function doesnt seem to work without the damn username..
Update Jan. 2107: Ended up deleting this app to switch over to the one by Shopify. Quickly realized this was a mistake and wanted to switch back to this one, just to get things running until we found a better replacement.
They didn't want to open up an account again due to this review, who at the time of writing is two star. Based on that, I'm not giving them a one star. We're never coming back.
Summary:
- Full of bugs
- Customer support isn't good
- Bugs bugs bugs. The kind of bugs that get you banned from Amazon.
First off, I'm sorry for the experience. When reviewing your account and experience, we found the orders stuck inside Shopping Feed as designed, and that our system was alerting your account via your info@freddyshop.com email address. Our system is designed to quickly alert you of ANY issues with orders moving through our system. These problems are very rare, however our tools make it easy to solve quickly.
I also feel that you mischaracterized our support team and our efforts to help you solve these issues. Uninstalling a few moments after submitting a support ticket left us little room to help out with your missing password. When asked to reopen your account, we asked if you'd reconsider your review if we helped change your mind.
I know your experience will be incredible if you will give as a try. I will happily extend your trial long enough to feel comfortable working with us. you can reach me directly at andy@shopping-feed.com