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i don't understand. i choose Free plan but im charged $29 USDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD
Hi, it seems your free trial expired. We've reached out to you via email with more info :)
Update: It seems there was some confusion around the Free Trial & the Free Plan. We have reached out to this customer to clarify.
idfk what im doing. im confused. help.
I hired the application in the free mode and was improperly charged! They acted in bad faith and did not return my money.
Hi! We appreciate your message. We just sent an email to clarify this situation.
The charge was generated after the 7-day trial period expired but we'd love to discuss it with you. Please reach out back! :)
Scam app! Reported to Shopify and delected them out of my store. I don't know why it charge me 29$ , even don't have any trafficc on my store !
Hi! We recently switched to an entirely new application with some major upgrades. It seems that there was a bug related to some users being on the Pro plan even though they selected Free. We're investigating and issuing refunds for any store effected. We sent an email, please contact us back. Thanks!
I used this app to help boost my product, I also used this app to get a notification. And this is my first time using it.
Tried to fix a bug in the app, but the customer service is poor and lacking in fulfilling their promises. No follow up or response after some time. After two weeks still not working....
I tried to contact the team support so many times... They didn't reply on my demand... and i'm still trying to contact them but no answer
I first text the support team the 08/24/18 and they understand my issue only the 08/30/18. And they apologize but they told me that they created and internal report to fix it and let me know but i send them back two more e mails and nothing happened until now.
Will go install the other sales pop app and hope their support team work better.
There are free apps. This is garbage! There are free apps. This is garbage! There are free apps. This is garbage!
I didn't opt for paid plan and have already uninstalled app but they still charged me 29$. Bullshit. Still no progress from app team?
Last update: The refund has been issued, the charge was made after the 7-day trial expired. This has been explained to the store owner but we haven't heard back from them yet.
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Update: Hi! We sent an email on July 16 and a follow-up message this morning, July 19. We'll try reaching out again.
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Hi there! We apologize if the charge appeared unexpected. The subscription started after your 7-day trial expired. We'll contact you soon to initiate the refund process :)
I GOT CHARGED 29 DOLLARS FOR NO REASON, I UNINSTALL THE APP BECAUSE I DID NOT GET 1000 PEOPLE THAT VISIT MY PAGE BUT I STILL GOT CHARGED, PLEASE I WOULD LIKE A REFUND PLEASE.