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I downloaded another app which offered a free membership of SalesPop. I downloaded SalesPop, they made me increase the app spending limit on my account to $300 because that was a requirement even though I was not going to be charged (supposedly). This is the second month my account is charged with $299… I am still trying to end the membership I never approved.
It doesn’t even work well… the pop ups are annoying and I haven’t seen an increase in sales at all.
This is the worst app in Shopify, super expensive, and a scam.
Sales Pop is certainly not a scam and works very well for thousands of happy Shopify stores.
I understand that you added Sales Pop to your Shopify store after being offered a 100% discount from our partner Book that App.
Unfortunately, when you cancelled your subscription to Book that App you were no longer eligible for the discount.
Sales Pop is a usage-based app with plans ranging from $29 to $299. In the event you exceed your session limit on a lower tier plan you can be upgraded to a higher tier unless you disable auto-upgrading. For this reason all users must accept subscription charges up to a maximum of $299 when installing the app.
Any Sales Pop user can request to be put on a FREE plan and can disable auto-upgrade on their own inside the app Pricing page.
I have changed your subscription to the Free plan and auto-upgrade is disabled so unless you select another plan you will not be charged for Sales Pop going forward.
If you want to cancel your subscription to Sales Pop you will need to uninstall the app.
I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.
Thanks for the great feedback! We're happy Sales Pop is a part of your store.
Elias was so helpful and informative with navigating me through the app, thank you so much!
Thank you for taking the time to leave us a feedback and for the kind words!
Great app! I love how user friendly and how responsive the customer service team is. Definitely recommend this app for your business!
Thanks for taking the time to share your experience :)
looks cool, works well. I am sure it will help in some point.
Hi, thank you for taking the time to leave a review! We hope you continue to enjoy POP!
Should be very very careful with this scammer app which would rob your significant money without agreement and no refund.
While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement.
When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy.
After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away.
What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app".
Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!
After issuing you an App Credit which both our Support team and Shopify Support team confirmed was issued, you continued to insist the credit was "fake" and a "scam".
I assure you that Shopify does not let scammers into their app marketplace. It is highly regulated, as is their process for issuing refunds which is why nothing happens instantly.
Once we understood that the credit issued could only be used for a future Sales Pop payment and not for any of the MANY other apps you have installed on your store we issued a refund.
We sincerely hope that you are satisfied with the resolution and will consider revising your negative review.
We are very proud of our app and the support we provide.
It’s a great app so that customers can see the most current available items. The only issue is the cost of these individual apps, which adds up.
Thank you for taking the time and for the kind words and the feedback we are always looking to improve,
Deceptive practices.
We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging us this higher rate for months now.
We understand that uninstalling an app from your store can be complicated and are sorry you did not successfully uninstall Sales Pop when you first reached out to us in February. We did try following up with you after noticing that you disabled Sales Pop, but did not uninstall. As we do not have access to your Shopify Admin and are not able to uninstall for you, your subscription remained active. Sales Pop will auto-upgrade you to a higher plan tier if you exceed your session limit unless you disable auto-upgrade. Many of our subscribers find this useful as they do not want Pops to stop displaying if sessions are exceeded.
Your most recent charge has been refunded.
We recently integrated Sales Pop into our shop, RPM Flow, and couldn't be happier with the results. The setup process was smooth, thanks to Fecho's fantastic support. He was patient, knowledgeable, and guided us through every step, ensuring that everything was perfectly tailored to our needs.
Thank you, Fecho, for your excellent assistance! Highly recommend both the tool and the support team!
Hi, thank you for taking the time to review our app and such kind words!
Without Notification and information it's deduction amount
Thank you for taking the time to review Sales Pop.
Yes, you were charged for using Sales Pop after the free trial period expired. When you installed the app and approved the terms of service you agreed to be charged for a subscription after the trial period.
During your trial you would have received several emails from us and at least one of these would have told you about Sales Pop plans and pricing and the auto-upgrade feature which keeps notifications appearing when you've exceeded your Notification limit.
We've issued you a $50 app credit that can be used to pay the charge.
We believe that $29 is a fair price to pay for Sales Pop. Our expectation is that Sales Pop will pay for itself through increased sales coming from visitors clicking on a notification.
I hope you will consider revising your review.